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Customer Service Administrator

Job LocationCramlington
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

At Bazaar Group we know that people are the secret to our success. As an Investors In People Gold Award holder, we demonstrate every day that we invest in our people.Bazaar Group is a Northumberland headquartered and European operating business specialising in soft furnishings, founded in 2005 after recognising an opportunity to redefine the humble bean bag. The business has grown to become a soft seating category leader,built on a relentless pursuit of customer satisfaction, operational excellence, and a deep knowledge of the soft furnishings industry. These are qualities we see brought to life by our amazing People.In 2022, we expanded our international footprint with the opening of a Germany-based distribution centre. Were recruiting for passionate people to supercharge our ambitious growth plans.Your new role

  • Delivering outstanding customer service over email and telephone
  • Providing proactive and commercial account administration
  • Maintaining an accurate customer database for business development purposes
  • Communicating effectively and liaising with other departments to solve problems or answer customer queries
  • Administering of returns and process accurate refunds
  • Monitoring online payment details to reduce risk of fraudulent orders
  • Monitoring of customer feedback and payment merchants including accuracy of online terms, case and resolution handling
  • Booking shipping and transport using logistics providers
  • Coordinating order fulfilment
  • Ad hoc customer service/sales administration
What you will bring
  • Customer service experience
  • Experience within a professional environment preferable
  • Strong MS Office and Excel skills
  • Proficiency with systems
  • A positive and proactive attitude
  • Conscientious & hard-working
  • Able to multitask and manage workload to tight deadlines
  • Self-motivated
  • Articulate, confident and friendly manner
  • Close attention to detail
  • Reliable and excellent timekeeper
What you will get in return
  • Numerous staff social events throughout the year
  • 23 days holiday plus 8 bank holidays
  • The opportunity to buy and sell annual leave
  • Paid charity days for all employees
  • Enhanced pension scheme
  • Company healthcare plan - including dental, eyecare and wellbeing services
  • Wide range of employee wellbeing initiatives and benefits
  • Life assurance
  • Frequent staff sales

Keyskills :
Communication SkillsCustomer ServiceData EntrySystem AdministrationMulti Tasking

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