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After Sales Assistant

Central Employment Agency (North East) Limited
Job LocationCramlington
EducationNot Mentioned
Salary£24,000 - £25,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Our client is a dynamic company specialising in outdoor recreational equipment, dedicated to enhancing the experiences of enthusiasts worldwide. With a diverse portfolio of brands catering to various outdoor activities.We are seeking a Sales Assistant to join our client team. Reporting to the Senior After Sales Assistant, the successful candidate will play a key role in providing efficient and professional after-sales service to our customers, consumers, and sales team.This position offers an exciting opportunity to contribute to our mission of helping anglers have more fun and catch more fish.Key Responsibilities:

  • Liaise with customers, consumers, and sales team members via phone and email to provide exceptional after-sales service.
  • Focus on meeting customer needs through courteous attention to detail and timely follow-up on all requests and issues.
  • Collaborate with the Customer Service team to ensure exceptional service delivery.
  • Handle stock returns and processing of returned goods onto the SAP system.
  • Manage calls regarding faulty products and coordinate actions with customers, consumers, and service centres.
  • Raise correct actions on the system, including writing off credits for faulty goods or raising replacement orders.
  • Liaise with service centres regarding spares and repairs.
  • Arrange collections from customers for delivery to the warehouse, service centres, or office.
  • Update the After Sales database and spare part catalogue data.
  • Sort incoming parcels and update SAP local master data for After Sales Services.
  • Perform various administrative tasks to support the After Sales team.
  • Assist with the upkeep and maintenance of the showroom and planning logistics for shows/events.
  • Assist with manual handling tasks, such as taking deliveries and loading equipment for trade shows.
  • Perform any additional duties as required to ensure the efficiency of the After Sales function.
Role Requirements:
  • Solid educational background.
  • 1-2 years of customer service experience, preferably in a similar environment.
  • Excellent written and verbal communication skills.
  • Knowledge of the fishing tackle industry and products is desirable.
  • Proficiency in Excel, Word, and Outlook; SAP experience is advantageous.
  • Experience with fishing tackle equipment repairs is desirable.
  • Ability to communicate effectively with colleagues, customers, and consumers.

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