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| Job Location | Cramlington |
| Education | Not Mentioned |
| Salary | £22,000 - £28,000 per annum, inc benefits |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
Service Desk AnalystCramlington£23,000 - £28,000Permanent As a Service Desk Analyst you will be working within a software house that prides itself on innovations and staying up to date with the latest technologies. This company are busier than ever, and need a Service Desk Analyst to join their team asap & learn about and support their products and services.By creating robust, reliable and relevant technology solutions this company helps businesses overcome challenges and grow, driving further improvements in their business whilst moving with the times.This role is primarily to provide first and second line technical support to clients for our existing desktop, website and mobile based software. A large proportion of your time will be spent assisting customers with support issues. This may include replicating issues, assisting with setup of systems, a degree of customer training and answering general questions.In addition to providing technical support, the role also requires the ability to conduct investigative programming to assist in the reproduction and resolution of reported issues. You will retain ownership of support incidents until a satisfactory resolution is achieved either by resolving the issue yourself or through escalation of an issue to the development team.Required Skills