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Tenant Liaison Officer

Niyaa People
Job LocationCoventry
EducationNot Mentioned
Salary£15.00 - £18.00 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time

Job Description

The chance to work for a family run property service company in Coventry has become available for a Tenant Liaison Officer. This is an ongoing temporary contract working 40 hours per week, with the chance to be part of a close knit, family run team.Daily responsibilities of the Tenant Liaison Officer:

  • To provide consultation and support to residents prior to, during and after works to their homes, ensuring high levels of customer satisfaction
  • Managing the customer/resident journey whilst following the client and company engagement procedures
  • To develop effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, the local community and the Customer Care Department
  • Carry out individual resident inductions that includes introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence
  • Complete resident profiling and work with the site management team
  • Agree access arrangements with the resident and book appointments to enable the work to their home
The successful Tenant Liaison Officer will have the following:
  • Housing/ Neighbourhood, Customer Liaison/ Resident Liaison experience
  • Highly organised with strong diary management skills
  • Clean UK drivers license
  • To have worked in a customer facing role
  • Previous property maintenance or construction experience would be beneficial
Whats in it for the successful Tenant Liaison Officer
  • Immediate start
  • Weekly pay
  • To be part of a close knit, family run business
  • Mileage claim back
If you think you would be a suitable fit, please apply directly or contact Shannon at . Alternatively, you can call us on for more details.

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