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Subject Matter Expert / Senior Application Support Specialist

Capita
Job LocationCoventry
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Were supporting our clients as they adapt to a new world in the wake of COVID-19. Were now recruiting for roles which will help our clients to deliver vital services and to resume business wherever possible.Help strengthen our Application Support Team as an SME/Senior Application Support Specialist. Headquartered in Coventry, can consider based from home with some travel to Coventry on occasions.Youll be reporting into our System Support Team Leader and join a seasoned team of 4 other SMEs and 4 DBAs with the responsible for supporting several key applications aligned to the TFL business unit.Seeking applicants who possess a strong work ethic, strong problem-solving skills, a can-do attitude and flexible approach, ability to work with individuals at all levels in the organisation along with a knowledge of software support, and excellent data analysis skills.What youll be doing:

  • Act as SME for key applications and technologies
  • Act as escalation for FrontLine team
  • Driving improvements on applications and removing manual effort and tasks through effective Problem Management
  • Owning issues with suppliers applications and working through to resolution
  • Leading supplier technical reviews
  • Leading projects
  • Working with environment manager to ensure that applications are aligned between environments
  • Analysing systems and data to investigate and resolve reported system and data issues.
    • What were looking for:
  • Solid Experience supporting Enterprise Applications to an SME level
  • Supporting Applications on Microsoft Windows Server 2008 or higher
  • PowerShell
  • Strong experience with cloud, specifically with azure
  • Good 3rd line and application support background
  • Knowledge of working within an ITIL environment
  • Strong troubleshooting skills
  • Good written, verbal and presentation skills
  • Familiarity with key technologies and protocols:
  • Sql Server Stack on Microsoft Sql Server 2008 or higher
  • Microsoft Windows Server 2008 or higher
  • Powershell, SQL
  • SFTP, XML, SOAP
    • Desired Skills/Experience
  • BizTalk, Service Fabric or Azure Integration Services is a distinct advantage
  • Any experience of the following Applications:
  • WSP Taranto
  • Kapsch Image Processing System
  • Amdocs Compact Convergence
  • Implementation or administration of an enterprise monitoring solution (PRTG, Solarwinds APM / Managed Engine APM / BMC etc…)
  • Familiarity with following relevant technologies:
  • Oracle 11g or higher including PL/SQL
  • HDS technologies incl. HCP
  • *Unix, Bash, Python, Perl
  • Office365 incl. Administrating an O365 group
    • About Capita TFLCapita have worked with Transport for London (TfL) since 2014, we manage Londons Congestion Charging Zone, Low Emission Zone and Traffic Enforcement Notice Processing activities for our client. Together, were helping reduce traffic congestion and improve the service TfL provides its customers by allowing them to reinvest all proceeds back into their services.Part of Capita Plc, a leading UK provider of technology enabled business services. Were supporting and improving the lives of millions of people every day and we can only do this with the right people in place, working towards a shared goal. We work across such a huge range of businesses and sectors, that youll have the opportunity to grow and develop your career in any number of directions.Whats in it for you
  • A competitive basic salary
  • 23 days holiday (rising to 27) with the opportunity to buy extra leave
  • The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
  • Company matched pension, a cycle2work scheme, 15 weeks fully paid maternity, adoption and shared parental leave and plenty more
    • Youll get the chance to follow your chosen career path anywhere in Capita. Youll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors.What we hope youll do next:Choose Apply now to fill out our short application, so that we can find out more about you. Any questions please email Diksha atAll interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact. All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capitas offices. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and were doing everything we can to keep our colleagues and customers safe during this time.Were an equal opportunity employer, which means well consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic.

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