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Service Desk Manager

INFUSED SOLUTIONS LIMITED
Job LocationCoventry
EducationNot Mentioned
Salary£40,000 - £50,000 per annum, negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time or part-time Work from home

Job Description

Our client is a dynamic and rapidly growing Microsoft-focused business based in Coventry. They are currently seeking a talented and experienced Service Desk Manager to lead a team of 3 or more engineers. We are committed to delivering top-notch IT solutionsto our client, and we believe that the right candidate will play a crucial role in achieving this mission.Job Responsibilities:

  • Lead and manage a team of 3 or more service desk engineers.
  • Provide mentorship, coaching, and performance evaluations to ensure the teams success.
  • Foster a co-operative and positive work environment
  • Oversee the day-to-day operations of the service desk, ensuring timely and effective resolution of incidents and service requests.
  • Monitor key performance indicators (KPIs) and implement improvements to enhance team efficiency.
Requirements
  • Hands-on knowledge of Virtual Machines and Azure Virtual Desktop
  • Stay informed about the latest Microsoft technologies and ensure the team is well-equipped to support them.
  • Experience as a Service Desk Manager and/or Senior/Management role, showcasing the ability to make strategic decisions.
  • Strong understanding of Microsoft 365 systems to support and optimise business processes.
  • Collaborate with stakeholders to align IT strategies with organisational goals.
  • Ensure the implementation and maintenance of security best practices within Microsoft 365 environments.
  • Strong leadership and people management skills.
  • In-depth knowledge of Virtual Machines and Azure Virtual Desktop.
  • Familiarity with Microsoft 365 systems and services.
  • Excellent communication and interpersonal skills.
  • Ability to make informed decisions and solve problems efficiently.
Job Title: Service Desk ManagerWorking From Home: Fully Remote (Once a Month on-site in Coventry)Job Type: PermanentSalary: £40,000 - 50,000 Depending on experienceLocation: CV1 1AN

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