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Service Desk Analyst

Advanced Resource Managers Limited
Job LocationCoventry
EducationNot Mentioned
Salary£20,000 - £28,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Are you currently working in a busy IT Service Desk environment Do you have excellent communication skills coupled with solid IT troubleshooting skillsOur client have an immediate opportunity for a Service Desk Analyst to join their team based in Coventry.Responsibilities;You will be required to keep our clients system operational by;

  • Performing system administration tasks as defined by the Operating Procedures
  • Routinely monitoring the system using the software and hardware tools provided
  • Responding appropriately to errors or faults as notified
  • Maintaining information regarding system activities so as to be able to respond to enquiries.
  • In addition to this you will resolve fault calls by;
  • Providing assistance and initial information to callers
  • Identifying and resolving common problems
  • Documenting solutions
  • Adhering escalation/elevation processes and procedures
  • Timely and accurate inputting of data into the call logging system
  • Ensuring that Incidents and Service Requests requiring further help are escalated
    • What you will bring;
  • Experience providing system administration to company / mission critical IT systems and the ability to contribute to their further development.
  • Commitment to an ethos of superior service and the ability to work effectively whilst under pressure.
  • Good communication and interpersonal skills in order to meet the needs of a wide range of external and internal service clients and to develop effective working relationships
  • Solid IT troubleshooting skills in order to deal with a wide range of different processes and systems.
  • Commitment to working as a member of a team which responds flexibly to changing pressures and demands.
  • Ability to work in the required environment including a satisfactory security clearance.
    • Experience in the following is desirable;
  • Microsoft Windows
  • Oracle databases
  • SQL
  • Netbackup
  • Unix
  • Linux
    • The role is shift based, 4 days on 07:30 to 20:00 hours, 4 days off, then 4 late shifts 13:00 to 01:30 hours, 4 days off (18% Shift allowance for the late shift).

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