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Service Desk Analyst

Job LocationCoventry
EducationNot Mentioned
Salary20,000 - 23,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Robert Walters is currently working with a business within the healthcare sector. They have established a true presence within their industry, and are known market leaders.Due to exponential growth over the past 12 months, they are keen to get on board a Service Desk Analyst, on a permanent basis, offering a salary between £20,000 to £23,000 per annum plus benefits, based out of their Coventry offices.Service Desk Analyst - Duties:

  • Act as the first point of contact for all ICT support queries whether it be via phone, email or face to face.
  • To log all queries on the Service Desk management software ensuring tickets are fully noted, categorised and assigned and managed within SLAs.
  • To identify problems from repeat incidents and escalate internally.
  • To provide general support including support Microsoft Office products.
  • To administrate company mobiles phones and provide guidance.
  • Administration of user accounts using Active Directory.
  • Support printer and photocopiers and liaise with the leasing company to manage fault resolution
Service Desk Analyst - Experiences:
  • Windows
  • Office 365
  • Active Directory
This is a permanent opportunity for a Service Desk Analyst, on a permanent basis, offering a salary from £20,000 to £23,000 per annum plus benefits, based out of their Coventry offices.For more information, please apply with an updated CV and contact Dhaya Uppal on /

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