Service Asset and Configuration Manager

Job Description

The postholder will ensure that the IT assets or Configuration Items (CIs) required to deliver IT services are properly controlled and accurate, and reliable information about those CIs is accessible when and where it is needed. As such, the postholder is the custodian and guardian of all assets, documentation and CIs registered within the asset and configuration management system. They will manage the processes and procedures required to maintain accuracy of the IT Asset Database and the Configuration Management Database.Main Duties 1.Develops and implements Configuration and Asset Management standards, policies and procedures.2.Manges scheduled reviews including co-ordinating hardware audit activities across our group and support scheduled and unscheduled vendor audits. 3.Ensure compliance with existing hardware and software contracts and assists with the negotiations and optimisation of new contracts.4.Manages the population of the CMDB; owns and manages the CMDB, central libraries, tools and data integrity; ensures CMDB data is current and accurate.5.Understands best practices and determines optimised procedures for updating CI data including the use of automated processes, discovery tools/integrations with other data sources, and manual input processes as necessary.6.Ensures that the success metrics and monitoring of Configuration Management and Asset Management processes are adhered to.7.Accountable for report generation including configuration status, license consumption, license entitlement, warranty, and other IT asset reporting.8.Provides coaching and conducts training for CMDB stakeholders to ensure appropriate understanding of the Configuration and Asset Management system and its relationship to Change Management and other key IT processes.9.Investigates industry innovations, maturity, trends, and changes regularly to plan and recommend new strategies.10.Works with the ITSM transformation Programme to raise awareness and win support for new Configuration and Asset Management procedures; ensures that changes to the Configuration and Asset Management methods and processes are properly approved and communicated to staff before being implemented; plans, publicises and oversees implementation of new/updated Configuration and Asset Management systems. Person Specification*Educated to degree level in a relevant discipline with a professional qualification or substantial experience in Service Management notably SACM.*ITIL V3 Service Transition or ITIL v2 Practitioner or ITIL RCV capability certificate or equivalent*Proven experience in Service Management and substantial time as Process Owner.*Demonstrable experience of successfully managing hardware and software assets*Experience in creating and managing a Configuration Management System.*Experience of delivery in a complex multi-vendor supply chain with a mix of internally and externally sourced service provision.*A wide understanding of operational requirements e.g. business continuity, seasonal periods and scheduling.*In depth experience of all aspects of IT services delivery.*Able to use a sensible and pragmatic approach