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Onsite Desktop Support Analyst

Ask Recruitment
Job LocationCoventry
EducationNot Mentioned
Salary£15.00 - £20.00 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract, full-time

Job Description

On-site -Desktop Support Engineer / IT 2nd line Support 3 months Contract Immediate start

  • Providing technical support - 2nd line/deskside & remote support capacity
  • Resolve problems or escalate as necessary in a timely manner.
  • Troubleshooting and configuration of basic issues with Windows desktop and laptop equipment, printers, network connections, Smartphones etc.
  • Analyse, troubleshoot, and diagnose issues with Supporting Windows Desktop, Window 10/Win 7 Supporting Win 10, Office 2016, Office 365 Mobile Device’s, Printers
  • Provide quality customer service when interacting with all associates.
  • Manage incoming user requests (email, phone and in person) to resolve incidents associated with the support of hardware,
  • Document, track and monitor problem resolution ensuring timely resolution and clear communications with user throughout incident/service request life cycle.
  • This role is a combination of 2nd Line support -Troubleshooting, Problem Solving & Investigative in a face- face in current technology
  • Ensuring everything is secure and compliant via Networking Onsite and in a remote capacity within agreed time scales
  • Communicating on all levels both verbally and written skills with customers and management
  • Working in a fast-paced environment
    • Knowledge, Skills & Experience Required
  • 3 years solid experience in similar environment 2nd line Desktop Support Analyst/Onsite support Engineer/Onsite support Analyst/Pc IT Support Engineer
  • Excellent Troubleshooting, Problem Solving & Investigative Skills to Manage BAU Issues / Requests through to Resolution.
  • Microsoft O365 Knowledge & Understanding.
  • In-depth Knowledge & Understanding of Win 10 in a Business Infra Environment.
  • Knowledge of Microsoft Windows Security updates via Central Management Tool (CMDB / SCCM)
  • Excellent Understanding of Current PC Technologies and proficient in Supporting them, (e.g. Win 10, Office 2016, Mobile Device’s, Printers / MFPs etc.).
  • Experience working with Asset Management Tools to assist with Maintaining Inventory details (i.e. Loans, Replacements, Decommission etc.).
  • Experience, Knowledge & Understanding around Security Compliance / Management (e.g. Patching).
  • Experiencing of Installing, Upgrading and Configuring both Hardware & Software.
  • Excellent at providing Support both within an Onsite and Remote Capacity.
  • Experience of using Remote Support Tools / Applications.
  • Experience using ITSM Toolsets (e.g. ServiceNow, Cherwell, etc.).
  • Experience working within a Fast-Paced Environment and busy Customer Facing Support Role.
  • Ability to Manage Own Workload and Time alongside pre-defined Business SLA’s.
  • Must be a Team Player and self-driven to assist with the completion and Delivery of Tasks.
  • Confident in Dealing with Users / Customers at all levels and providing Support to a High Standard.
  • Excellent Written and Verbal Communication skills.
    • Working Hours Monday -Friday 8.30 -17.00 hrs Required skills
  • Active Directory
  • Citrix
  • Problem Solving
  • Service Delivery
  • SCCM

    • Keyskills :
    Active Directy Citrix Problem Solving Service Delivery SCCM

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