Neighbourhood Officer

Job Description

Neighbourhood Officer£28,606 - £33,683 (depending on experience and skills)Coventry/ HybridPermanent, Full time37 hours per week, Monday to Friday1 x Permanent and 1 x Fixed Term 7 monthsOur clients Coventry Neighbourhoods teams manage around 19,000 customer homes within Coventry and surrounding areas.As Neighbourhood Officer, you will be responsible for the tenancy management of a patch within a geographical area.In housing you can make a real difference, the role of Neighbourhood Officer will involve:

• Overseeing tenancy management and estate issues.
• Dealing with Anti-Social behaviour from minor reports to serious cases, and actively be involved in multi - agency work to resolve issues.
• Dealing with sensitive safeguarding matters
• Carrying our clients regular block and estate inspections.
• Involvement in the management of new build properties for all tenancy management issues.
• Conducting tenancy reviews for all properties within the allocated patch
• Reviewing service charges and depreciation

As Neighbourhood Officer, they need you to have:

• Ability to carry out interviews to discuss sensitive customer issues
• Excellent I.T Skills
• Ability to develop successful professional relationships with partners to achieve positive outcomes
• Willingness and ability to work flexibly and to attend meetings and other events outside normal business hours to meet the needs of the service
• Ability to adapt positively to change, be resilient to challenges, obstacles, and handling conflict
• Highly self-motivated, able to act with integrity and show drive and enthusiasm
• Current clean driving licence and access to a car

They would be excited if you have:

• Experience working with a Social Housing Provider or similar customer facing role
• Ability to be innovative and look for ways to improve customer experience

Their people are everything and they offer:

• Opportunities for salary progression, which is directly linked to performance reviews
• IT equipment to allow some optional home working
• Live work better’ scheme which actively encourages work-life balance
• Annual leave starts at 25 days per year, increasing with length of service
• Enhanced family leave
• Company Pension - they matches up to 10%
• If part of the pension scheme you are entitled to Life cover (three times your annual salary)
• Organisational Sick Pay (benefit increases with length of service)
• EAP - a 24/7 service which gives free, confidential advice and support on a range of issues including telephone counselling
• Medicash scheme -which includes GP Access, digital Physiotherapy app, retail vouchers and discounts, discounted gym memberships and more!
• Organisational Sick Pay (benefit increases with length of service)
• Recognition through their Employee Excellence Awards
• Representation opportunities on their Staff Consultative Forum
• Access to their Wellbeing platform

• Employee Excellence Awards (winners receive extra days annual leave that year)
• Occupational Health
• They believe everyone has something to give and encourage everyone to be the best they can be to reach their full potential with extensive learning and development opportunities and Study Leave

They adopt a proactive approach to safeguarding to ensure everyone accessing their services can do so without fear of harm, abuse, or neglect. As part of our recruitment process, they carry out robust safeguarding checks.This post is subject to a Basic DBS check (Disclosure and Barring Service).Closing date: Friday 3rd November 2023Interview date: Thursday 9th November 2023Please note they will be reviewing applications throughout the campaign and may invite candidates to interview at any time. They reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.