Mortgage Support Advisor

Job Description

Our busy Lending telephone department are looking for chatty, professional people to join us as a Mortgage Support Advisor. We’re here to help and support our intermediary customers who are going through the mortgage process with us.It’s a fast paced, telephone based,supportive environment who have built up an excellent reputation in the mortgage broker marketplace and are known for their friendly and effective service.In the role you’ll be working with our mortgage intermediary partners (mortgage brokers, mortgage advisory and financial advisers),providing them an exceptional telephone service to support to them, once they’ve submitted a mortgage application. You’ll provideupdates of information and respond to their queries from mortgage application to completion. This will include updates on cases, providing lending policy expertise, relationship management and outside of policy assistance.You’ll liaise and work closely with all our mortgage teams to ensure we provide clear and correct information to our customers. You’ll enjoy learning so keeping up to date with product and policy changes will be key. Achieving quality standards will also beimportant but we don’t have sales targets to achieve.In return there are many opportunities to develop your career or gain new knowledge and experience. We have a great accreditation programme that we support you through, allowing you to grow through the different levels of the role, gain more skills and increaseyour salary!Once you are trained andcomfortablethere will be hybrid blend of working from home and in our new office in Coventry (minimum of 2 days in the office) which includes free car parking, self service restaurant, games,well beingand a multi faithprayer room.Youll already have experience in delivering high levels of customer service from a fast paced environment,but that can either telephone-based or face to face.Excellent communication skills with the ability to build a strong rapport with customers will bekey.Youll have the confidence to own and manage any complex issues professionally and calmly, whilst beinghappy to learn new things, be PC-literate and able to demonstrate excellent attention to detail and careBeingcomfortable working in changing environment with the ability to respond to different business requirement will be important as we will always help the greater area when needed.Whats in it for you! Our benefits include:25 days holiday a year plus bank holidays and ability to buy / sell holidayAnnual pay reviewPersonal Pension schemeAnnual Success Share schemeLarge range of family friendly schemes, including maternity, paternity and sharedparental leaveExtensivewell-being supportMy lifestyle retail discountsServicerecognitionschemeCoventry Building Society has grown into the second largest building society in the UK. We’re a national society, with local values and loyalty, and a caring family ethos. The best way to judge a company is based on what the people who work there say as we’rerated certified by Great Place to Work from our recent employee survey.What makes us such a rich and progressive place to work is the huge variety of people inour teams. We value diversity, in terms of gender, race, age, faith, disability, sexual orientation but also personality and thinking style; the uniqueness you’ll bringto us we see as a real source of strength.We are committed to promoting a diverse and inclusive community, where you can succeed as your whole self.We offer flexibility that counts - and we recognise that will look different for different people. We’ll consider a range of flexible working, and where we can we’ll make it happen.So whether it’s part time hours, job sharing or other flexible working patterns,have a chat with us before you apply to see what the possibilities are.We also offer not only fulfilling jobs and exciting career opportunities but a place where everyone can belong and feel proud to work.As an employee, we have a great benefits package and youre encouraged to take control of your career. We invest in our people,with regular opportunities for training and development. And later, if you’re looking for a new challenge, we actively champion internal progression.We’ve got a whole range of different ways to support you, both in your role and wider well being!