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Mortgage Case Handler

Brookson
Job LocationCoventry
EducationNot Mentioned
Salary£21,000 - £23,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

If youre passionate about providing exceptional customer service and bring prior experience in mortgage case handling or administration, we welcome you to connect with us! Join our team to interact with our valued clients and unlock opportunitiesfor career advancement and personal development.For over 25 years, Brookson has been the leading choice in the UK for contractor services in the flexible work sector. We utilise advanced technology and a team of experts to deliver excellent support in accounting, taxes, finances, legal matters, and payroll.We have offices in Warrington (our HQ), Bournemouth, and Coventry. Recently, we were acquired by People2.0, a global company specialising in workforce management solutions and global employment services, which means exciting opportunities for career developmentawait you.Our Coventry office (CV5) is easily accessible by car and an 8-minute walk from the nearest train station. We offer hybrid working, with a minimum requirement of 2 days in the office and the flexibility to work from home the rest of the week. During theinitial 2-week training period, youll be in the office full-time for team integration and peer training.What will you be doing as a Mortgage Case HandlerAs a Mortgage Case Handler, you play a crucial role in delivering expert financial guidance to our clients. Your main responsibilities include:

  • Admin support from mortgage application to completion, ensuring efficiency and compliance.
  • Maintain stakeholder relationships with lenders, solicitors, etc., for application updates.
  • Resolve client issues promptly, demonstrating ownership and professionalism.
  • Conduct Preventing Money Laundering checks, ensuring compliance with legislation.
  • Reconcile fees, support compliance, and act as a Subject Matter Expert for mortgages.
  • Oversee Admin team responsibilities, contributing to relevant projects.
What are the qualities that can help you thrive as a Mortgage Case Handler
  • Previous experience working as a Mortgage Administrator or a Mortgage Case Handler
  • Excellent communication skills, with a helpful and positive attitude
  • Strong organisation, planning, and problem-solving skills
In Return for joining us as a Mortgage Case HandlerHere at Brookson, we want everyone to feel valued and have a sense of belonging. That is why we offer a wide range of benefits plus an internal commitment to all colleagues around communication, engagement, and professional development. The benefits forthis role include:
  • Salary up to £23,000
  • Hybrid working
  • 5% company pension contribution after 3 months
  • 23 days’ annual leave, plus bank holidays and your Birthday off each year
  • Free Financial Advice including Mortgages, Savings, Pensions, and more.
  • Wellbeing benefits including discounted gym membership, direct GP access, and an in-house Mental Health First Aid team to name a few.
Next StepsIf you are interested in being considered for this opportunity, please apply with your CV highlighting your relevant skills in relation to the above criteria.Regardless of the outcome of your application, all candidates will be contacted. If your application is successful, Vicky from our talent team will reach out to you within three working days to provide guidance on the next steps.Should you have any questions, please feel free to reach out to Vicky from the Talent Team on .

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