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Microsoft 365 Junior Technical Analyst Urgent need job

Job LocationCoventry
EducationNot Mentioned
Salary38,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Description Microsoft 365 Junior Technical AnalystBase Location: Coventry, West Midlands (hybrid working)Permanent - Full timeSalary: up to£38,000pa (depending on experience)A Little About UsAt Cadent were excited to be part of the future of UK energy! One thing we know for surethis last year has shown us that when we combine our brand with the talent of Cadent employees, we create something special. Weve got a clear roadmap that willboth drive our performance to the forefront of our industry and support the UK government in achieving their net zero target by 2050.Cadent is the UKs largest gas distribution network. We manage a network of more than 80,000 miles (130,000 km) of pipes, most of them underground, which transport gas to 11 million customers.Were making a difference through innovation and new ways ofworking. Together were shaping a cleaner, greener future for our 11 million customers who we put at the heart of everything we do.The Important BitYou will be supporting the Microsoft 365 Technical analyst with availability, reliability, maintenance, and service operation of Microsoft 365 to agreed Service Levels, considering the commercial implications to ensure efficient service offering. Accountablefor supporting the Microsoft 365 Technical analyst the health of these services, resolving problems and incidents, delivering maintenance plans for patching, updating hardware and software components (where required) to maintain supportability.Supporting with associated outsourced Service Providers performance against agreed Service Levels.What Youll BringWere looking for individuals who holdthe followingskills and experience:Essential:

  • Experience in a second/ third line support role in a medium to large company, with technical delivery/ support responsibility
  • Technical knowledge of subject matter and desire to learn and develop
  • ITIL Foundation (minimum)
  • Experience of working under PRINCE2 and AGILE Project Management Methodologies.
  • Experience of supporting mission critical systems, with a good knowledge of system technologies, monitoring tools, processes and incident handling in a 24x7x365 support environment.
  • Good stakeholder management and influencing skills with colleagues, partners / vendors & project
Technical knowledge [one of] the following technologies:
  • Microsoft 365 for enterprises
  • Product suite, including SharePoint, OneDrive, Team, Exchange, Stream, Power Platform
  • Microsoft PowerShell CLI
  • Microsoft Active Directory, Azure Active Directory
  • Security & Compliance admin centres in O365
  • Email Routing
Awareness and desire to learn the following areas:
  • Microsoft solutions
  • O365 backup tools
  • End User Compute (EUC) Devices, SCCM, CMG, Intune
  • Storage and Back up Technologies
Whats in It For You
  • 25 days holiday plus 8 statutory bank holidays, with the option to buy and sell
  • Generous Pension Scheme which is double matched up to 12%
  • Opportunity to earn annual bonus
  • Private medical insuranceavailable through our flexible benefits programme
  • Flex Benefits including; cycle to work scheme, salary sacrifice car scheme, insurances and healthcare packagesMy Offers membership cardoffering discounts and savings fr
  • APPLY NOW

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