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IT Service Desk Engineer NHS (b4)

Your World Healthcare
Job LocationCoventry
EducationNot Mentioned
Salary£12.72 - £15.85 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary, full-time

Job Description

IT Service Desk Engineer

  • Car driver and owner: This is essential and required for the role (Please don’t apply if you don’t drive and don’t have access to a vehicle daily)
    • Job Type: TemporaryDuration: Expected to last 3 months, potentially longerLocation: CoventryPay Rates:£12.72- £13.84 paye including holiday or £14.48-£15.75 umbrella per hour depending on skill and experienceBand: 4Start: AsapWorking days: Monday to FridayJob SummaryThis role is highly visible and requires a combination of technical skills, customer care and business awareness as the Service Desk being the single point of contact for all customer communications. The role encompasses both reactive and pro-active elements of incident management as defined in the Incident Management Process and as such can often be a pressurised environment. Providing support as part of the incident management support team by working on a flexible rota pattern you will attend to incidents within the field across Coventry and Warwickshire, rectify incidents remotely via the use of specialist support software and action service requests through clearly defined Service Desk/ITIL processes.In addition, you will support, install and configure desktop IT systems, printers and third party software. Ensuring that desktop workstations and/or peripherals continue operating effectively, you will support Trust staff in their day-to-day tasks and where needed deploy new computer equipment or upgrade existing equipment as required. Being a primary source of both "in-person" and "remote" support contact for users experiencing difficulty with IT systems throughout the IT shared service, you will be required to act on your initiative to also provide first line support whilst working within the policies and procedures as defined by the serviceKey Skills, Qualification and Experience
  • Advanced Windows administration skills
  • Advanced experience of and high degree of skills in Microsoft Windows network operating systems
  • In depth knowledge and experience of TCP/IP networking
  • Engineer level knowledge of printer installation and administration/troubleshooting
  • Administrator level skills in Microsoft Office product suite
  • In depth knowledge of ITIL techniques and operating procedures
  • Ability to discuss and explain technical issues to non-technical staff
  • Ability to interpret technical problems explained by non-technical systems users
  • Knowledge of NHS ITC strategies such as the National Programme for Information Technology.
  • Significant experience in supporting multi user, networked IT systems preferably in a Tier 2 support role
  • Moderate experience of Microsoft Office packaged configuration, installation and support
  • Experience of remote systems troubleshooting
  • Experience in leading small-scale projects in the area of desktop support of Personal computers and peripherals
  • Good working knowledge of Citrix or thin client technologies.
    • Required skills
  • Active Directory
  • Networking
  • Service Desk
  • Ticketing Systems
  • SCCM

    • Keyskills :
    Active Directy Netwking Service Desk Ticketing Systems SCCM

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