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| Job Location | Coventry |
| Education | Not Mentioned |
| Salary | £12.72 - £15.85 per hour |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Temporary, full-time |
IT Service Desk EngineerJob Type: TemporaryDuration: Expected to last 3 months, potentially longerLocation: CoventryPay Rates:£12.72- £13.84 paye including holiday or £14.48-£15.75 umbrella per hour depending on skill and experienceBand: 4Start: AsapWorking days: Monday to FridayJob SummaryThis role is highly visible and requires a combination of technical skills, customer care and business awareness as the Service Desk being the single point of contact for all customer communications. The role encompasses both reactive and pro-active elements of incident management as defined in the Incident Management Process and as such can often be a pressurised environment. Providing support as part of the incident management support team by working on a flexible rota pattern you will attend to incidents within the field across Coventry and Warwickshire, rectify incidents remotely via the use of specialist support software and action service requests through clearly defined Service Desk/ITIL processes.In addition, you will support, install and configure desktop IT systems, printers and third party software. Ensuring that desktop workstations and/or peripherals continue operating effectively, you will support Trust staff in their day-to-day tasks and where needed deploy new computer equipment or upgrade existing equipment as required. Being a primary source of both "in-person" and "remote" support contact for users experiencing difficulty with IT systems throughout the IT shared service, you will be required to act on your initiative to also provide first line support whilst working within the policies and procedures as defined by the serviceSystem Knowledge required:
Keyskills :
Active Directy Service Desk Ticketing Systems SCCM Airwatch