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Job Location | Coventry |
Education | Not Mentioned |
Salary | Competitive salary |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
We are looking for an organised IMT Service Desk Enginner with a passion for making a difference to others.The Purpose of this role is to train and teach the individual how to support and maintain the below systems and software. Part of this role will be to provide high quality ICT support to all our Cygnet sites through the delivery of good customer serviceand technical support via number of avenues such as telephone, email, remote support and face to face.The role will include logging and managing support requests on our internal Service Desk system, problem diagnosis, work allocation and resolution while working to Service Level Agreements. It requires an excellent understanding of, and commitment to goodcustomer service, along with a solid understanding of I.T.The role will be primarily based at the Coventry IMT Office, but may on occasion require travel to other sites as dictated by service and team requirements.Main Duties and Responsibilities