Helpdesk Advisor

Job Description

Brook Street are recruiting on behalf of our Public Sector Client for a Helpdesk Advisor to work in Coventry, CV1 2WT.Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimantsand commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently.Job DescriptionThe Teaching Regulation Agency is an executive agency of the Department for Education (DfE). The purpose of the agency is to take action on receipt of allegations of serious teacher misconduct and to support employers, schools and headteachers with safeguarding responsibilities. It provides employers with access to the database of qualified teachers(DQT) in order for them to complete pre-recruitment checks to ensure that they are employing teachers who are not prohibited from teaching and who are appropriately qualified for their role. In addition, the agency acts on behalf of the Secretary of State as the Competent Authority for teaching in England. This role includes the recognition of the professional status of appropriately qualified teachers from outside England and the award of qualifiedteacher status (QTS).Helpdesk Adviser - Teacher Qualification Unit (TQU)The post holder in the Teacher Qualification Unit will provide first line response to incoming queries from both teachers and appropriate bodies, answering E Mails and calls within service level agreement. Working as a team player the postholder will upholdthe standards of the Teaching Regulation Agency at all times.The post holders key responsibilities will include: " Responding to E Mail queries accurately and efficiently. " Acting as a telephone contact point for stakeholder queries providing excellent customer service. " Actioning change of detail requests." Reviewing procedures to support the effective delivery of the TQ Helpdesk." Work collaboratively with colleagues to achieve overall goals." Providing administrative support to the Helpdesk Manager as required.Pay rate: £15.88 per hourHours: 37 hours per week (9.00am - 5.00pm)Location: CV1 2WT (Parking on site)Duration: 3 months initially (possibility of extension)If you are interested in this role and have the suitable experience, please apply online.At Brook Street, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and ableto discover their personal best.Brook Street is a Disability Confident Leader, and we have also hold Gold Award status from the Defence Employer Recognition Scheme.Our supply of Contingent Workers to the Public Sector Resourcing Framework (PSR) has driven us to take further steps in supporting candidates with disabilities or veterans. Through our Guaranteed Interview Scheme, we offer candidates with disabilities and veteranwho meet the stipulated criteria for the role, a guaranteed interview with a PSR Sourcer.Should you identify as a candidate with a disability or a veteran, we encourage you to reach out to us via email at , providing the roles navigation link and your qualifications. We are committed to engaging with you.Throughout the application process we will discuss any reasonable adjustments needed. Your comfort and accessibility are of utmost importance to us, and we are eager to ensure a seamless communication journey.This is an important part of our social value road map and I thank you all for your commitment and support in the roll out of this new scheme. It

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Helpdesk Advisor