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| Job Location | Coventry |
| Education | Not Mentioned |
| Salary | £15.38 per hour |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , part-time |
German speaking Customer Service Advisor - Working for a marketing leading Coventry based client - Part time 31.25 hours a week 09.00am - 14.45pm Monday - Friday - Salary £15.38ph - Hybrid working available.Job responsibilities:Be committed to delivering exceptional customer service to both EU & UK customers by putting the customer at the heart of everything you do.Accurately capture and retain data from customers on product enquiries and faults into the company systems, enabling replacements to be issued within agreed department SLA.Understand people and can effectively manage expectations over the phone and via email and social media.Provide first line support and advice to customers using company products.Achieve department KPIs targets ensuring the customer service levels we provide are to the correct standard.Ensuring that you stay up to date with all new products, product modifications, processes, and regulations.Be a part of an evolving team: Challenge the status quo to do things better and offer improvement suggestions.Collaborate with other areas of the business to assist in ensuring our customers receive the best customer experience possible.Skills & Experience required:Must be fluent in written and spoken English and German languages.Competent with computer systems and quick to learn new systems.General duties & responsibilities General office duties including but not limited to.Working by the company and department standards and procedures.Performing to meet and exceed the department KPIs.What is in it for you25 day holiday, plus 1 birthday holidayOpportunity to purchase/sell up to 5 days holiday per yearPension - Standard LifeGroup Life AssuranceGroup Income Protection InsurancePrivate Medical InsuranceWorldwide Travel InsuranceHybrid workingIf you speak fluent German and have the customer service experience that is required then please apply now!