Estate Agency Director

Job Description

Location: Must reside within the designated Divisional LocationAccountable to: Chapter Managing DirectorResponsible for: A defined multi-function Division of the Spicerhaart NetworkMain Purpose of the role:Responsible for the implementation and delivery of the Divisions strategic operating plans including sales performance within the income, profit and market share across Estate Agency and Legal Services with oversight and contribution to the Financial Servicesand New Homes operation.Critical Activities/Main duties:

• Listings and Market share driven through a culture of canvassing and prospecting; embeds, owns and actively evidences the Company principles for Canvassing, Prospecting and Market Share to optimise Divisional business opportunities.

• Drives and creates a partnership culture throughout the Division.
• Operates and supports partnership working across all business streams within the Division to maximise operational efficiency.

Activities/Main duties:

• To contribute and support the CMD in devising Divisional strategy that ensures profitable growth and continuous improvement. Specific focus will be applied to the role relevant KPIs and Growth of Market Share within the defined territory.
• Builds and develops a highly effective Divisional Management Team whilst embedding the core behaviours, values and principles of the Company
• Ensuring that the Divisional operating objectives and standards of performance are not only understood but owned by the Divisional Management Team and all employees.
• Defines and delivers minimum standards across the Division.
• Ensures the Division adheres to the Spicerhaart Way.
• Creates and drives a culture of coaching that leads to a high performance culture (best in class ethos).
• Leads and motivates the Divisional business at all times.
• Works collaboratively with the wider business to ensure that the Divisional strategy for recruitment, retention, training, coaching and developing is aligned to the Divisional goals.
• Effectively implements Company and Business Policy within the Division.
• Represents the Division (is known as the face of the Division both internally and externally)
• Ensuring the implementation of and compliance with Divisional operational planning and financial control systems.
• Regular monitoring of the Divisional operating and financial results against plans and budgets, with an aim to improve and increase profitability.
• With the agreement of the CMD takes remedial action where necessary.
• Accountable for the legal and commercial compliance throughout the Divisional business.
• Supports the CMD in creating a culture of innovation.
• Throughout the Division, creates a universal knowledge and understanding and commits to the adoption of HR process and best practice including recruitment & selection, training & development, activity and performance management and employee relations.
• Takes personal accountability for the retention of staff, intervening personally where appropriate to ensure no regretted leavers.
• Ensures engagement in local marketing initiatives.
• Establish and owns the internal audit and compliance processes.
• Ensure Health and Safety of all colleagues and all reporting is carried out in compliance and legislation and company policies and procedures.

• Takes responsibility for the Brands reputation within the public forum and B2B with Review platforms playing a key role within this.
• Forms part of and contributes richly to the Chapter Board as a Senior Member of the chapter team.

Role Specific Competencies:

• People Management; ability to lead and motivate a workforce, to undertake high level and detailed management 1:1s and reviews with a focus on performance and development of individual reports
• Strategic Management; provides clear direction and purpose
• Effectively, contributes to, communicates and drives Change; gains buy in at the earliest opportunity
• Personal Impact; evidences knowledge and competence daily
• Uses Influencing Strategies
• Understands and predicts market trends across Divisional business streams
• Marketing experience; understands and responds to Divisional requirements
• Champions the basics; canvassing, prospecting, social media, video, FLINK, 5 star reviews, door knocking, OMOM
• Assess, appraise, evaluate; challenge the status quo
• Moves the business forward; builds & sustains Long Term Performance & Capacity
• Embeds a culture of self-belief and confidence
• Understands the business and is able to operate in a multi-faceted One Team Divisional operation

Essentials;

• A successful proven history in leadership and management of large geographically spread teams
• Evidence of success of leading through leaders
• Proven professional presentational skills to large groups of a varied audience
• Analytical skills that evidence ability to process large volumes of data and produce reports based on analysis