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End User Computing EUC Engineer WIN10

Project Recruit
Job LocationCoventry
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary, full-time

Job Description

Our client, a leading global provider of IT services required End User Computing Engineers to join their team in Coventry for a 6 month temporary contract starting 4th January 2021Key Responsibilities/Requirements

  • Installation of windows 10 laptop and build it as per CBS standard guidelines
  • Providing general desktop support, project coordination, imaging/ re-imaging PCs, and laptops
  • Providing one on one assistance to the end user regarding the technical flaw, either by phone, mails, or in person
  • Resolving network related issues like local area connection problem, network access, mails, internet, dial-ins, etc.
  • Coordinating with the third party service provider for timely repair of the system under the maintenance agreement warranty, and repairing minor flaws in hardware if not covered under the same
  • Providing assistance in installation of other peripherals like printers, scanners, etc., cabling systems like local area network cables, network interface cards, wired switches, etc.
  • Support email, jabber and end user application support (Outlook,IE,Chrome ,Adobe and Winzip)
  • Application installation and activation as per SNOW ticketing
  • Adhered to SNOW and ITL standards
  • User End Support
  • Identifying, diagnosing, and resolving the level 1 & level 2 issues in computer hardware and software in a mainframe systems such as laptops and PCs
  • Installing and up grading hardwares and softwares and providing complete assistance while configuring hardwares, softwares, and peripherals of the end user systems
  • Supporting and assisting colleagues and working with other support groups and vendors for solving level two issues
  • Developing strategies, assisting with designs and applications, software testing, development, and up gradation with level two support for preventing technical breakdown in future
  • Monitoring and analysing the performance of upgraded system, keeping track of its performance, reliability, risks, and benefits
  • Providing assistance to network technicians for creating user end informative materials like brochures and leaflets, updating themselves on the latest IP policies, and other technical control
    • Required skills
  • Desktop Support
  • rollout
  • Coventry
  • Windows 10
  • EUC
  • Windows 10 Migration
  • WIN10

    • Keyskills :
    Desktop Suppt rollout Coventry Windows 10 EUC Windows 10 Migration WIN10

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