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Customer Service Team Leader

Orbit Group
Job LocationCoventry
EducationNot Mentioned
Salary25,001 - 30,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Orbit is a fantastic business and one thats really going places.Orbit was formed in 1967 with the aim of providing good-quality housing for people who would otherwise not be able to afford to buy their own home.Over 50 years later, were one of the leading housing providers in the UK. Our services have diversified, our housing portfolio has expanded, and our reputation as an innovator within our sector has grown. But one thing that has never changed. Our beliefin people and what they can achieve.Your role at Orbit.Our customer service teams work in a fast-paced environment and interact with many teams across our business. They provide a key service to our customers, dealing with incoming calls relating to income, tenancy and repairs.We are looking for an experienced and capable team leader to oversee and manage a team of call handlers to deliver excellent service. You will be responsible for recruitment, training and developing staff. You will motivate the team, lead on service andbe a key point for escalated queries. You will liaise with internal and external teams to ensure service levels and KPI are met.Please note this is an office-based role at our Customer Hub in Binley. The Hub is operational from 8am to 8pm Monday to Friday, and 8am to 1pm on a Saturday and shift pattern would be within these working hours.Starting basic will be £27,444 rising to incrementally to £30,338 following a performance development plan. What will help you make a difference.

  • Good literacy, numeracy and IT skills including Word, Outlook and Excel.
  • Good organisational, planning and time management skills.
  • Experience of working in a fast-paced customer service environment.
  • Experience of managing staff and a good working knowledge of performance management processes and techniques.
  • Contact centre experience - multi-channel experience including email, web chat and social media.
We know that an inclusive environment makes us more accessible and ensures we attract, engage, promote and retain great people. We welcome applications from all individuals regardless of background, age, gender/gender identity, sexual orientation, ethnicity/nationality,religious belief, faith or disability. As part of our Armed Forces Covenant commitment, we welcome ex-services professionals to consider career opportunities at Orbit.Why OrbitRewarding your contribution.We understand that everyone has different needs when it comes to benefits. Thats why we have created an attractive benefits package with the option to select and purchase flexible benefits to suit your individual circumstances.Some of our core benefits include:
  • Group bonus potential up to 15% of salary
  • 27 days annual leave plus bank holidays and the Orbit day
  • Private medical insurance
  • Excellent contributory pension scheme
  • Life assurance
  • A great pick and mix of flexible benefits including the option to buy and sell holiday and much more
Our culture and purpose.We know that great people are central to achieving our ambitions and as such we want everyone to have a voice and make a positive difference. We are proud to be a Sunday Times 100 Best Companies to work for, this demonstrates we place people at the heartof everything we do. We continue to create a culture that celebrates diversity and an environment where everyone feels able to contribute towards achieving together.We support our colleagues to be at their best through our wellbeing programme #ThisIsMe, our corporate learning programme, opportunities for professional development, our innovative approaches to making the world and our homes a greener place and our leadingreward and recognition package. Because of this our people tell us Orbit is a great place to work for.At Orbit, our people are enthusiastic and passionate about making a real difference to our customers and communities. We are one team where everyone is connected and encouraged to have the freedom to think differently.Each year we build many new affordable homesand manage a total portfolio of around 45,000 properties. Over 100,000 people live in an Orbit home and our innovative approach empowers every one of them to grow and thrive. We are commercially driven. Themore profit we make, the more we invest into the communities that we work for, improving services and playing a key role in driving UK housing growth.Work for Orbit. Believe in people.We have so much more that wed like to share with you so please submit your CV demonstrating the value you could bring to Orbit.We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.

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