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Customer Service Executive

BRELLIS RECRUITMENT LIMITED
Job LocationCoventry
EducationNot Mentioned
Salary£27,000 - £30,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Customer Service Executive. £27,000 - £30,000 per annum, depending on skills experience. 33 days holiday, plus bonus.Working 08:30 to 17:00, Monday to Friday.About the Customer Service ExecutiveRole:As a Customer Service Executive, you will play a pivotal role in managing business-to-business (B2B) key accounts and end-to-end (A to Z) customer relations for our leading electronics manufacturing and distribution company. This position requires a proactiveindividual who can efficiently manage multiple responsibilities in a fast-paced environment.Customer Service ExecutiveKey Responsibilities:

  • Account Management: Develop and maintain strong relationships with key B2B accounts, ensuring a seamless flow of communication and service.
  • Stock Management: Monitor and check stock availability regularly to meet customer demands and avoid disruptions in supply.
  • Supply Chain Coordination: Organize and oversee the supply chain processes to ensure timely delivery of products.
  • Stakeholder Liaison: Act as the primary point of contact between internal stakeholders (including production, sales, and logistics teams) and external clients to facilitate efficient operations.
  • Customer Communication: Keep customers informed about their shipments, stock levels, and any potential delays or issues.
  • Issue Resolution: Address and resolve any customer issues swiftly to maintain service excellence.
  • Team Meetings: Participate in and occasionally lead meetings with customers and internal teams to discuss updates, issues, and strategies for improvement.
Customer Service Executive Qualifications and Skills:
  • Proven experience in customer service or account management, preferably in the electronics or manufacturing related industry.
  • Strong organizational and multitasking skills.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively both independently and as part of a team.
  • Knowledge of supply chain processes and logistics.
  • Proficiency in using Microsoft Office, an ERPand (CRM) software.
Customer Service Executive Benefits:
  • Competitive salary and performance bonuses.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
This role is ideal for someone looking to advance their career in customer service and account management within a leading technology sector. If you are driven, detail-oriented, and ready to take on new challenges, we encourage you to apply.INDH

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