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Customer Relationship Account Manager Complaints Team

Orbit Group
Job LocationCoventry
EducationNot Mentioned
Salary22,000 - 24,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Orbit is a fantastic business and one thats really going places.Orbit was formed in 1967 with the aim of providing good-quality housing for people who would otherwise not be able to afford to buy their own home.Over 50 years later, were one of the leading housing providers in the UK. Our services have diversified, our housing portfolio has expanded, and our reputation as an innovator within our sector has grown. But one thing that has never changed. Our beliefin people and what they can achieve.Your role at Orbit.We are looking for a capable individual to work at a senior level within our complaints team on a permanent basis. Following company policy and service delivery you will work to ensure a positive result for our customers. You will deal with complaints fromend to end, seeking resolution in the interest of the business and the customer. You will use an in-house management system to ensure all complaints are tracked through accurately.You will engage with issues from third parties, MP and the Housing Ombudsman, so effective complaints management experience will be vital.What will help you make a difference.

  • Demonstrable track record in managing complaints at a senior level, i.e. Executive / MD level
  • Experience of working in targeted environment and resolving complaints from start to finish
  • Excellent literacy, numeracy and IT skills including MS Office with a focus on Excel
  • Solid interpersonal skills and ability to communicate
  • Direct customer interaction experience via email, phone, in person
  • Multi channel experienceemail, web chat and social media.
We know that an inclusive environment makes us more accessible and ensures we attract, engage, promote and retain great people. We welcome applications from all individuals regardless of background, age, gender/gender identity, sexual orientation, ethnicity/nationality,religious belief, faith or disability. As part of our Armed Forces Covenant commitment, we welcome ex-services professionals to consider career opportunities at Orbit.Why OrbitRewarding your contribution.For those who want or need more of a work life balanceour view is that this role is suitable for WorkSmart. This means we would consider a more flexible working arrangement, where your hours and work location are managed according to business, customer andpersonal needs. Agile working arrangements will be discussed during the interview process.Some of our core benefits include:
  • Group bonus potential up to 15% of salary
  • 27 days annual leave plus bank holidays and the Orbit day
  • Private medical insurance
  • Excellent contributory pension scheme
  • Life assurance
  • A great pick and mix of flexible benefits including the option to buy and sell holiday and much more
Our culture and purpose.We know that great people are central to achieving our ambitions and as such we want everyone to have a voice and make a positive difference. We are proud to be a Sunday Times 100 Best Companies to work for, this demonstrates we place people at the heartof everything we do. We continue to create a culture that celebrates diversity and an environment where everyone feels able to contribute towards achieving together.We support our colleagues to be at their best through our wellbeing programme #ThisIsMe, our corporate learning programme, opportunities for professional development, our innovative approaches to making the world and our homes a greener place and our leadingreward and recognition package. Because of this our people tell us Orbit is a great place to work for.At Orbit, our people are enthusiastic and passionate about making a real difference to our customers and communities. We are one team where everyone is connected and encouraged to have the freedom to think differently.Each year we build many new affordable homesand manage a total portfolio of around 45,000 properties. Over 100,000 people live in an Orbit home and our innovative approach empowers every one of them to grow and thrive. We are commercially driven. Themore profit we make, the more we invest into the communities that we work for, improving services and playing a key role in driving UK housing growth.Work for Orbit. Believe in people.We have so much more that wed like to share with you so please submit your CV demonstrating the value you could bring to Orbit.We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.

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