Customer Experience Coordinator

Job Description

As a Customer Experience Co-ordinator, you will be part of a small but awesome Customer Service team based in our very swish UK facility in Coventry.Fundamentally the role involves dealing with all non-technical aspects of the aftersales requirements of direct customers and distributors.Dealing with phone calls, emails, and online enquiries from international and UK-based customers, your days will be a mix of recurring tasks as well as proactive ones that will keep your workload varied and interesting.Expect to be generating sales orders, processing service bookings, orchestrating technical support, referring sales opportunities, and smashing our SLAs for consistently awesome customer service!Customer Experience Coordinator Requirements: Experience in a B2B (preferred) or B2C front of house role A track record of success in a similar role blending customer service, sales, and administration duties (customer service / inside sales / sales through service / sales and service administration) To be pretty tech-savvy as we use several systems to satisfy customer interactions (Microsoft suite including Teams is used across the company) To be process-driven, due to our industry we have a fair amount of compliance to adhere to and we need to ensure our interactions comply accordingly The ability to prioritise effectively and have a flexible approach to a task list in order to optimise your time Awesome communication skills dealing with both happy and less happy customersbecause after all, thats part of customer service! Strong numerical and written skills Salesforce or CRM system experience is beneficial but not essential.About Us:QED Environmental Systems Ltd is the world leader in the manufacturing of analytical gas equipment. From landfill sites to medical gas to submarines and beer production; if its got gas, we can monitor it!Our corporate headquarters are based in the USA and oversee operations in North and South America, whilst our UK office covers Europe, the Middle East and Africa and Asia-Pacific.We had a super strong 2020, despite the challenges faced across many industries, and have been able to add to our headcount because of positive sales and a cracking 5-year plan. Were focused on companywide growth as well as career and progression plans forCustomer Service team members.The Benefits Excellent holiday entitlement (up to 31 days (plus statutory) after 5 years service) Contributory pension Employee share purchase programme Health insurance scheme (including Employee Assistance Programme (EAP) Private medical insurance Life insurance Employee benefits/saving scheme Subsidised lunches and free breakfast Cycle to Work Scheme Training and career developmentLocation: Coventry, West MidlandsSalary: £22,000 - £25,000 per annum depending on experienceContract Type: PermanentHours: Full Time, 8:30am - 5:00pm Monday to Thursday and 8:30am - 3:30pm on Fridays. One week in three is a flexi-shift pattern.The interview process will be a remote video call in the first instance, followed by an in-person, Covid-secure site visit and interview for the second and final stage.You may have experience of the following: Customer Service Advisor, Customer Experience Executive, Customer On-Boarding Executive, Customer Support Advisor, Customer Care Executive, etc.Ref: 105 462