Customer Experience Business Analyst 38161

Job Description

Customer Experience Innovations Specialist38161Pay Rate: up to £30.90/hr Ltdinside IR35 (PAYE option available) Division:Business StrategyContract Position based at:GaydonPosition Description:We are looking for a Business Analyst who will support our Product Owners within our Client Experience Domain. As a Business Analyst you will play a pivotal role acting as a Business Advisor, supporting and driving decision making, elicitation of requirements,prioritisation and testing of product iterations. Working directly with the Product Owner and key stakeholders you will need to deep-dive on problems, understand our business needs, verify the generation of user stories and provide options on ways to proceedwith the product evolution, helping the Product Owner make informed decisions underpinning our customer centric ethos.As a Business Analyst you will embed yourself within the core team, but also be expected to work across the wider organisation to help define and develop core products within an agile environment. There will be a requirement to visit sites across the UKas required in support of delivering the programme.The role will lead engagement on agile driven workstreams across the team and will be accountable for ensuring that the needs of the business are converted into physical and digital product requirements, developing and progressing against prioritised backlogsaligned to the product roadmap.Key Accountabilities and Responsibilities:

• Work with the Client Experience domain Product Owners to identify and define new product features aligned to the long term roadmap.
• Understands the needs of the Product Owner translating and documenting these to a set of sprint outputs (requirements) which can be transferred to agile delivery teams to execute
• Communicate changes in the workstreams capability roadmap and own the impact assessment for these
• Collaborate with wider product owner teams and enabling teams
• Work alongside the IT Leads to align business requirements, capabilities and products with IT enablers
• Identify and define elements to be brought into BAU/Service/operations and works with the relevant teams and the business to agree support model requirements

Essential Skills, Knowledge and Experience:

• Demonstrable experience in working with customers to understand their problem statements and being able to simply translate these to delivery teams to cost and deliver against
• Development of customer centric user stories aligned to product features and products
• Experience of managing priorities in a fast paced environment
• Proven experience in stakeholder management
• Excellent communication skills with experience of working with multiple stakeholders
• Experience in problem resolution, being able to take away problems and manage multiple stakeholders to come to a successful resolution
• Proven track record of delivering against plans
• Agile delivery background
• Ability to bridge the gap between different technical and business communities with clear and tailored communications to ensure a common understanding.

Desirable:

• Agile delivery background with working knowledge of JIRA
• Project Management experience
• Business Analyst / Analysis training or certification
• Working experience within one or more of the following areas: Customer Experience; Luxury Retail; Omnichannel; Test Data Management

Additional Information** THIS POSITION IS CONFIRMED INSIDE IR35 **For further information, please send your interest and CV toYour CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Contracts are those of an Employment Business.