Customer Advisor Recoveries

Job Description

We are currently looking for a Customer Advisor - Recoveries to join our existing team based in Coventry. You will join us on a full time, permanent basis and in return, we are offering a competitive starting rate of £8.75 per hour rising to £9.28 after 6 months after 6 months Service, plus benefits.TSYS Managed Services EMEA are part of TSYS, a Global Organisation serving 400 clients in more than 80 countries. We make it possible for millions of people to use our payments solutions including credit, debit, prepaid and merchant services.Benefits of joining us in the Customer Advisor - Recoveries role: As well as a competitive salary, and a fast paced, fun working environment this role comes with the following benefits;- Monthly and quarterly awards- Social activates and incentives- 29 days holiday, including bank holidays (with the option to buy/sell up to 5 days)- Peoples Pension scheme- Limited free on-site parking- On-site canteen- MediCash Plan (on completion of 4 month service)- Cycle to work Scheme (on completion of 6 month service)- Free tea and coffeeKey duties and responsibilities of our Customer Advisor - Recoveries:- Researches and responds to customer requests via mail, email, fax and other means pertaining to cardholder/corporate accounts and ensures compliance with client, regulatory, and Association rules and regulations.- Utilizes extensive knowledge of banking products and services to research, update and document cardholder accounts.- Recognizes potential fraud, credit, collection and chargeback issues and forwards them to the appropriate department.- Inbound and outbound telephone calls with Credit Card customers to identify customer circumstances, agree customer outcomes and solutions including: taking payments, making payment plans, referring to a Debt Management Company or other- Adhere to rehabilitation and collections tools within criteria levels of authority- Collate, update and maintain internal collections systems and customer databases- Ensure statutory and regulatory requirements are upheld and customer notes updated- Achieve Key Performance Indicators (KPI’S) in line with Service Level Agreements including quality standards.Our ideal Customer Advisor - Recoveries will have:- Knowledge in applicable software, e.g. Lotus Notes, TSYS Applications, onBase, Microsoft Office, Credit Bureau system, client websites, payment processing systems- Strong knowledge of government regulations, client policies and Association compliance- PC, keyboard skills & system navigation- Credit card/ financial services experience- Experience of working in a customer services role. interacting with customers face to face or via telephone- Experience of working in a collections role in a financial organisation – face to face or telephone/using a diallerIf you are passionate about putting customers first, are motivational, inspirational, results driven with a passion to succeed, then click APPLY now to become our next Customer Advisor - Recoveries. All successful applicants will be subject to a financial background and criminal record (DBS) check as part of our recruitment process.TSYS Managed Services is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.