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Job Location | Coventry |
Education | Not Mentioned |
Salary | 30,960 - 34,400 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
Orbit is a fantastic business and one thats really going places.Orbit was formed in 1967 with the aim of providing good-quality housing for people who would otherwise not be able to afford to buy their own home.Over 50 years later, were one of the leading housing providers in the UK. Our services have diversified, our housing portfolio has expanded, and our reputation as an innovator within our sector has grown. But one thing that has never changed. Our beliefin people and what they can achieve.Your role at Orbit.Were looking for a highly effective Content Lead to deliver improvements to all written customer communications online and offline channels. You will work across our diverse business engaging with key stakeholders and customers to communicate clear narrativesthat help explain complex subjects and operational processes, focussing on what is most important to our customers whilst promoting our vision, values and customer promise.You will support in the planning, development and implementation of our tone of voice, style guides, templates and training materials across a range of customer communications to ensure consistency of usage by operational and contractor teams and acrossall identified channels.The Content Lead will support the Customer Communications Manager to establish the appropriate levels of approval for customer communications including direct mail, email, SMS text, telephony scripts and contractor communications.You will work alongside members of communications, marketing, customer engagement and operational teams to ensure a consistent approach to how we communicate with customers. Promote and deliver training and associated materials that support and upskill operationaland contractor teams in delivery of effective customer communications that adhere to tone of voice guidelines and principlesWhat will help you make a difference.You will have the ability to write high quality communications with for a variety of audiences and with experience of producing customer focussed collateral. Experience of developing communication and marketing strategies and using digital and print mediato engage customers
Keyskills :
Customer MarketingWritten CommunicationContent Writing