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Client Services Administrator

Flick Learning
Job LocationCoventry
EducationNot Mentioned
Salary21,500 - 22,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

We are working with Flick Learning, who have a very exciting opportunity available for a for a Client Services Administrator to join their team based at FarGo Studios, Coventry. You will join the team on a full-time, permanent basis and, in return, you will receive a competitive salary of £21,500 to £22,000 per annum. About UsFlick Learning is an established and highly successful e-learning provider to the education, early years, charity, public, manufacturing, food, leisure, and corporate sectors. Our library of courses enables organisations to meet all of theircompliance-related online training needs.We operate a subscription service giving access to our growing library of 80+ playful, quirky, and dare we say, enjoyable(!) e-learning courses. Our courses are built in either Captivate or HTML.Benefits Flick can offer to the successful Client Services Administrator:

  • Salary of £21,500 to £22,000 per annum,
  • NEST Automatic Enrolment pension, with 4% QE company contributions
  • 25 days holiday allowance, plus bank holidays,
  • Additional holiday allowance in exchange for managing out-of-hours support on a rotational basis,
  • Extra days holiday for your Birthday
  • Regular social events and team gatherings.
  • Denplan dental cover (after 2 years service)
  • Private Medical health insurance (after 2 years service)
As a Client Services Administrator, youwill help manage the customer journey from enquiry through to invoice, providing high quality support.Key responsibilities of the Client Services Administrator:
  • Responding to incoming support enquiries by phone, email, and live chat,
  • Responding to post-sales queries and supporting customers to continue to use our system,
  • Maintaining customer records within the CRM system,
  • Coordinating account set-ups on our learning management system,
  • Providing technical assistance where required,
  • Management of accounts post sale,
  • Managing our live chat function after-hours, on a rotational basis.
Skills, attributes, and experience of the ideal Client Services Administrator:
  • Excellent customer service skills, and preferably some experience in a customer-facing environment,
  • Strong communication skillsverbally and written,
  • Good telephone manner,
  • Highly IT proficient, particularly in Microsoft Office,
  • Preferably some experience using a CRM system,
  • A positive, can-do attitude and approach to work,
  • Familiarity with e-learning would be desirable.
If you feel you have the skills and experience to become our Client Services Administrator, please click apply today! Wed love to hear from you!No agencies please.

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