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AV Support Technician / Breakfix

Prospero Group
Job LocationCoventry
EducationNot Mentioned
Salary36,000 - 38,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Prospero Integrated are looking for an AV Support Technician / Break Fix for one of our most exciting clients!ROLE: AV Support Technician / BreakfixLOCATION: CoventrySALARY: Up to £38kROLE SUMMARY: The main role is to work part of the BAU support team to provide onsite AV technical support. You will provide a high level of customer service skills to the client to help support them with their AV requirements and technologies.Key Responsibilities of an AV Support Technician / Breakfix:

  • Actively monitor AV/VC estate remotely where propriety tools have been deployed i.e Crestron Fusion
  • Provide a meet & greet service as required to assist all VIP meetings and for clients who require a technician to help connect audio and video conferencing calls (virtually and in room as required)
  • Proactively train and support end users
  • Fault handling and tracking of all AV fault related tickets raised via ticketing system (where applicable) through to resolution
  • Track and manage all AV requests received via dedicated AV phone & email
  • Troubleshoot AV and VC related technology issues (inc projectors, control systems, switching, audio and screens) to complete resolution when issues occur
  • Provide break-fix, moves/add/change services as required
  • Ensure all equipment faults and requests are reported via the onsite procedures
  • Generate daily reports and contact VIP clients to establish full nature of meeting & requirements
  • Test, check and ensure equipment is in operable condition prior to any meeting or presentation
  • Equipment/meeting room set ups as required
  • Setup, testing, operation, and break down of audio visual and video conference equipment; (e.g. video data projection systems, audio and video conference equipment, microphones, video cameras, audio systems, and operation of integrated AV systems)
  • Provide event support/equipment co-ordination as required Complete daily room checks/ad-hoc testing
  • Supervise meetings/events as required
  • Be fully competent with the use of end user audio visual & video conferencing equipment
If this AV Support Technician/Breakfix vacancy is of interest to you then please apply with an updated CV and of our expert consultants will be in contact!

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