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Application Support Specialist / IT Product Specialist

Orbit Group
Job LocationCoventry
EducationNot Mentioned
Salary35,001 - 45,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Orbit is a fantastic business and one thats really going places.Orbit was formed in 1967 with the aim of providing good-quality housing for people who would otherwise not be able to afford to buy their own home.Over 50 years later, were one of the leading housing providers in the UK. Our services have diversified, our housing portfolio has expanded, and our reputation as an innovator within our sector has grown. But one thing that has never changed. Our beliefin people and what they can achieve.Your role at Orbit.We are looking for a Lead IT Product Specialist to join our busy IT Department, acting as subject matter expert to the business and driving forward the implementation of our future strategy.The Lead IT Product Specialist will be subject matter expert for Orbits customer focused solutions including D365 CE / D365 Field Services, and encompassing all peripheral systems including mobile applications/portals.You will partner with internal stakeholders and work with IT colleagues to identify efficiencies and improvements in line with business needs and strategy. You will also work with the IT Product Leads and Product Teams to devise and deliver prioritised programmesof work providing solutions to meet business requirements for change. Your key responsibilities will be to:

  • Enhance IT managed systems/products for internal/external customers
  • Manage/project resource requirement to meet business demand
  • Work with other internal teams and/or 3rd parties to resolve ongoing problems with a focus on reducing incidents
  • Maintain and update knowledge base documentation
  • Oversee and assist with technical support/maintenance/routine business process activities
  • Support the development of the IT Roadmap and Strategy
  • Proactive engagement with the business stakeholders and product owners to identify continuous improvement actions
  • Understand customer needs, validate solutions and serve as key product specialist
  • Support product design, development and release
  • Coordinate system delivery/enhancements for new features and regular upgrades
  • Ensure that key stakeholders are regularly updated
What will help you make a difference.To be successful in this role you will need to have experience working within application support/development ideally within a CE/CRM Environment. Is is also essential that you have:Have knowledge of and exposure to customer sales/customer experience
  • Strong understanding of business requirements for system functionality, and experience of documenting and analysing complex business requirements
  • The ability to organise your time to manage multiple simultaneous tasks effectively
  • Possess good verbal and written communication skills to be able to build strong relationships with key stakeholders across the business
We know that an inclusive environment makes us more accessible and ensures we attract, engage, promote and retain great people. We welcome applications from all individuals regardless of background, age, gender/gender identity, sexual orientation, ethnicity/nationality,religious belief, faith or disability. As part of our Armed Forces Covenant commitment, we welcome ex-services professionals to consider career opportunities at Orbit.Why OrbitRewarding your contribution.For those who want or need more of a work life balanceour view is that this role is suitable for WorkSmart. This means we would consider a more flexible working arrangement, where your hours and work location are managed according to business, customer andpersonal needs. Agile working arrangements will be discussed during the interview process.Some of our core benefits include:
  • Group bonus potential up to 15% of salary
  • 27 days annual leave plus bank holidays and the Orbit day
  • Private medical insurance
  • Excellent contributory pension scheme
  • Life assurance
  • A great pick and mix of flexible benefits including the option to buy and sell holiday and much more
Our culture and purpose.We know that great people are central to achieving our ambitions and as such we want everyone to have a voice and make a positive difference. We are proud to be a Sunday Times 100 Best Companies to work for, this demonstrates we place people at the heartof everything we do. We continue to create a culture that celebrates diversity and an environment where everyone feels able to contribute towards achieving together.We support our colleagues to be at their best through our wellbeing programme #ThisIsMe, our corporate learning programme, opportunities for professional development, our innovative approaches to making the world and our homes a greener place and our leadingreward and recognition package. Because of this our people tell us Orbit is a great place to work for.At Orbit, our people are enthusiastic and passionate about making a real difference to our customers and communities. We are one team where everyone is connected and encouraged to have the freedom to think differently.Each year we build many new affordable homesand manage a total portfolio of around 45,000 properties. Over 100,000 people live in an Orbit home and our innovative approach empowers every one of them to grow and thrive. We are commercially driven. Themore profit we make, the more we invest into the communities that we work for, improving services and playing a key role in driving UK housing growth.Work for Orbit. Believe in people.We have so much more that wed like to share with you so please submit your CV demonstrating the value you could bring to Orbit.We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.

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