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Application Support Analyst

Capita
Job LocationCoventry
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Capita have worked with Transport for London (TfL) since 2014, we manage Londons Congestion Charging Zone, Low Emission Zone and Traffic Enforcement Notice Processing activities for our client. We also oversee the new Ultra-Low Emission Zone (ULEZ) and we are responsible for the design, implementation and operation of the systems, as well as all front and back office processes on TfLs behalf. Together, were helping reduce traffic congestion and improve the service TfL provides its customers by allowing them to reinvest all proceeds back into their services. By joining us, youll be helping our mission to support TfL in their journey to realise the Mayor of Londons ambitious plans to protect Londoners from the damaging health impacts of air pollution.The opportunityAs an Application Support Analyst you will report into the Frontline Team Leader and will be responsible for supporting all applications aligned to the TFL business unit encompassing any of the technical streams within the team.You will use your problem-solving skills daily and have a flexible approach when solving issues whilst working with individuals at all levels in the organisation along with a knowledge of software support, and excellent data analysis skills.The Role

  • Proactively deal with incidents and requests assigned to the team by the helpdesk
  • Analyse systems and data to investigate and resolve reported system and data issues
  • Ensure that documentation is kept up to date and knowledge is shared between team members
  • Ensure system uptime achieves strict KPIs
  • Resolve incidents within strict KPIs
  • Ensure that processes defined for the team are followed
  • Participate in the on call rota as required
  • Perform out of hours changes as required by the business
    • The Person
  • Knowledge of working within an ITIL environment
  • Experience of troubleshooting technical/application issues
  • Good written, verbal and presentation skills
  • Flexible and open to change
  • Able to work with all levels of staff
  • Quality conscious
  • Willing to take ownership
  • Willing to share information
    • Essential
  • Microsoft SQL Server or Oracle PL/SQL
  • Microsoft Windows Server
  • PowerShell
    • Desirable
  • BizTalk
  • HDS
  • TSQL
  • XML
  • XSLT
  • SOAP
  • Excel
  • SFTP
  • Linux/Unix
    • About Capita TFLWe make journeys easier and safer. Were using technology and data to help more people move around London. Our teams are managing everything from a bus fleet of 9,300 vehicles to 402km of Tube network, the Santander Cycles and Cycleways to Londons red route roads which includes 6,000 sets of traffic lights. Join us and discover better as you keep the capital moving.Whats in it for you
  • A competitive salary
  • 23 days holiday rising to 27 with service and the opportunity to buy extra leave
  • Company matched pension, life assurance, a cycle2work scheme, 15 weeks fully paid maternity, adoption and shared parental leave…and plenty more
  • Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
  • The role is home based requiring flexibility to travel to meet the needs of our clients and teams.
    • What we hope youll do next:Choose Apply now to fill out our short application, so that we can find out more about you.All interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact. All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capitas offices. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and were doing everything we can to keep our colleagues and customers safe during this time.Were an equal opportunity employer, which means well consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and were committed to creating an inclusive environment for all employees.

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