Account Manager IT

Job Description

SF Recruitment are recruiting for an Account Manager (IT) for a company based in Coventry Salary: £28,000 - £35,000 OTE around £20k per year with uncapped commission Job Purpose: To focus on managing a diverse portfolio of IT clients, building lasting and professional relationships, and a culture of trust, in order to identify risks or gaps in their technology or services, and to recommend suitable actions or upsells when appropriate. To further extend the client base by actively seeking new opportunities, and work with sales team to win new business. Duties and Responsibilities: To build strong and positive relationships with a portfolio of clients at various levels within the organisations, and to act as the clients initial service escalation point, in order to ensure client satisfaction, to spot further business opportunities, and to generate and perpetuate sales. To quote and negotiate for equipment and services that are a best fit with the client business, while driving the company approach to client standardisation, and complying with internal sales processes, with a view to generating sales in line with departmental objectives. To contribute in managing relationships with suppliers, in order to help ensure that the best prices are obtained for the company. To undertake a variety of educational activities (e.g. webinars, training events, etc.), in liaison with the Marketing department and/or the Chief Technology Officer (CTO) where appropriate, in order to communicate clearly and generate sales and to grow the Companys Share of Wallet with each client. To identify the dates of client subscription renewals and agreements and to undertake appropriate sales activities to encourage renewal and/or upgrades, in order to maintain and increase sales whilst minimising clients systems security risks or disruptions. To arrange, prepare for and hold at least one annual Account Review Meeting with all assigned contracted clients per year, to undertake regular equipment audits and consultancy around client systems, in order to ensure clients are well equipped, to maintain client satisfaction and to generate sales where appropriate. To provide pre-sales advice and support to clients when required in order to ensure satisfaction is maintained and sales are generated. To regularly check the client file in the CRM system to make sure it is always up to date with client contact information, in order to ensure target promotions or technology upsells are always sent to the decision makers. To periodically check the CRM system with status of tickets to ensure you are familiar with any ongoing issues and can take appropriate steps to enhance service where appropriate. To undertake ad hoc projects as directed in order to contribute effectively to continuous improvement of the business. To work as part of a team in order to assist colleagues, to cover for absences, etc. in order to ensure that Company standards are maintained and objectives met. To comply with the companys Information Security Management System (ISMS) and all relevant policies to ensure that information security is maintained at all times. Qualifications, Knowledge and Experience: Essential: GCSE Maths and English or equivalent Experience of sales, Account Management or MSP based role Project management experience Current and valid UK driving license Desirable: Relevant industry qualifications Procurement experience Previous sales/Account Management experience within IT/Communication Industry Experience of supporting the following systems/applications: Microsoft Windows Operating Systems including Windows Server Microsoft Exchange Server Microsoft Office Packages Microsoft Windows Hyper V Backup and Recovery Solutions IT Security and Management Products Cloud technologies/platforms Communication products and services Hardware support Previous experience of ConnectWise and Quosal Skills, Abilities and Competencies: Essential: Excellent customer service skills Problem-solving skills Ability to innovate Ability to work effectively independently and as a team player Ability to work to deadlines and project scopes Excellent writing skills Ability to multi-task Willingness to learn Willingness to work on occasion outside normal working hours Ability to prioritise and to manage time effectively Excellent communication skills Excellent attention to detail and highly organised Negotiation skills Business acumen