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Job Location | Corby |
Education | Not Mentioned |
Salary | 19,000 - 20,000 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time or part-time |
Want to join a friendly, supportive IT team Wish you were surrounded by people who share your passion for IT Are you the first-person people go to with their computer issues and IT queries Have you completed your apprenticeship in IT networking, securityor infrastructure and are not sure where to go nextIf so, why not join our team of skilled IT technicians, in a hands-on role, where you can learn the skills necessary to become part of the support team.Kyonet is a Midlands based IT company, providing support and managed services to a variety of businesses and education providers, locally, across the UK and when required internationally.Kyonet are seeking a highly motivated individual to join our expanding technical support team.IT has become an increasingly more difficult industry to enter without professional level certifications which are now expected from entry level candidates, and we want to give someone the opportunity to take their first steps into their IT support career.As part of the technical team, you will be responsible for providing administrative support as well as liaising with our business support team and account managers to ensure documentation is correct and delivered on time.You would also be required to take incoming calls from our technical support line, to record client issues and raise tickets for our technicians to action.Therefore, excellent telephone manner and an ability to communicate with a variety of people is essential.You would need to be organised and self-motivated to maintain and prioritise your workload.JOB PURPOSEThis role primarily involves supporting clients from our offices based in Corby, on occasion you may be required to attend site to assist our technical team, or for learning and skills development during regular service visits and job surveys/projects.It is important to ensure that all clients, suppliers, and colleagues receive an excellent standard of customer service and/or support at all times. A large portion of the role will involve taking inbound calls, writing up reports and proposals and workingwith our service delivery manager to schedule jobs and projects.Work location is workload dependent, with a mixture of office and remote work available.This is a great opportunity for an IT apprentice or trainee to develop in their career!GENERAL DUTIESTo answer all calls in a prompt, polite and professional manner.To take calls from users and offer a professional and reassuring response.To maintain customer expectations and escalate when necessaryTo co-ordinate the effective resolution of problems to ensure service delivery, and solutions implemented to prevent re-occurrence.KEY ADMINISTRATIVE DUTIESReport/Proposal and survey documentation.Proactive in finding ways to improve systems, procedures, and performanceEnsuring all works are documented on the in-house systems and worksheets where specifiedUndertaking general IT administrative duties for clients and in-house, such as resetting passwords, backups, network switching changes and other related tasks.TECHNICAL SUPPORTReceiving and acting upon telephone support requirementsTake responsibility for some functions in the absence of team members when requested to do so by management.EssentialKnowledge of/experience of Microsoft Operating System installation and supportKnowledge of/experience of Microsoft Application Software installation and supportKnowledge of/experience of hardware installation and support in a networked environmentExcellent customer service skillsAble to work in a confidential environment and an understanding of the importance of thisA willingness to learn new skills and apply these accuratelyGood administration skill and an eye for detailGood verbal and written communication skillsAbility to use own initiative and work independentlyGood liaison and team working skillsGood organisational skills and the ability to prioritiseStrong interpersonal skillsHave suitable conduct for audienceDress appropriately for days tasksAbility to interact Face to face with a customerA positive can do attitude to workDesirableWindows desktop skills and support experienceMicrosoft Office 365/Azure experienceService Desk Institute Qualification
Keyskills :
AdministrativeTechnical SkillsTelephone MannerWindowsPositive Team Player