Customer Services Coordinator

Job Description

Customer Services CoordinatorCorby, NN17 5JTFull Time / 18 Month Maternity CoverDo you want to work for a company who...

• cares for its employees & customers in equal measure
• is serious about sustainability & the environmental impact of its products & processes
• can provide a long-term future & personal development for those who aspire

If yes, then read on to find out more about the job on offer.They currently have an exciting opportunity for a Customer Services Coordinator on a fixed term, 18-month contract, to join their team based at Pre-Print business in Corby. The role will form part of a small team reporting directly to the General Managerand the successful candidate will administer and communicate with customers relating to supply of pre-printed packaging.Working hours will be 09:00 – 17:00 on Monday to Thursday and 09:00 – 16:45 on Friday.The main duties will include:

• Receive and co-ordinate quotations and orders from customers from pricing through to delivery.
• Field telephone calls and emails from customers and Account Managers and collate information, solve problems, and answer queries.
• Liaise with internal departments (namely Production, Studio, Transport, Finance etc.) to ensure that customer deadlines are met.
• Raise new and repeat quotations for customers. With the help of the Customer Services Manager / Sales Manager / Business Manager, decide on pricing level ensuring logical price levels are maintained and accurate quotations are sent to customers.
• Raise orders, give instructions to production, receive, and solve enquiries, arrange re-costs, arrange deliveries, print quotes, keep accurate files, and ensure that all paperwork is up to date.
• Chase customers for information/approvals to ensure on-time delivery.
• Conduct artwork briefs ensuring that all the customer’s requirements are clearly defined. Following the brief, liaise back to the customer if further information is still required.
• Once the job becomes an order, ‘spec up’ the jobs using the Abaca system.
• Maintain and promote a friendly and accurate service to customers and colleagues alike.
• Provide Line Manager with support relating to all customer related issues and acting as their internal support when away from the office.
• Participate in face-to-face customer meetings including major business reviews and social events.
• Gain feedback from both internal and external customers on their supplier performance to assist improvements for the future.
• Champion internal and external customer needs within the pre-print business.
• To work in accordance with all company certifications.
• Actively engage and participate in all elements of Health and Safety requirements, whilst utilising the Health and Safety systems available.

Skills, Knowledge & Experience

• Customer and colleague friendly in approach.
• Ability to work in a demanding customer facing role delivering against agreed deadlines and priorities.
• Excellent attention to detail and high work ethic.
• A good team player.
• Proficient in using Microsoft Office products such as Excel, Word, Outlook etc.
• PC literate.
• Ability to coordinate orders and communicate to both customers and the internal team.
• A desire to provide exceptional levels of service.
• Self-motivated.
• A will to help others.
• Ability to coordinate others in relation to customer activity.
• Excellent written and verbal communication skills and judgement of communication method applicable to individual circumstances.

Whats on offer...

• 25 days annual leave (plus 8 statutory) as standard
• Contributory pension scheme (plus ad hoc access to independent financial advice)
• Training & development
• Free on-site parking
• Employee Assistance - 24/7 free & confidential support to both you and your family
• Access to on site mental health and wellbeing support
• Regular health assessments (role dependent)
• Cycle to work scheme

Who are theyThey are a market-leading manufacturer of sustainable paper-based packaging. They care deeply about the health, safety and wellbeing of their employees, the communities in which they operate, and the service provided to their customers.They have an incredibly loyal and capable workforce who they invest time in developing and encourage to reach their full potential; and you too could become a valued member of their ‘family’.They strive to create a fully inclusive working environment where people from all backgrounds are free to be themselves and succeed. They value different perspectives, skills and experiences and welcome applications from all communities.They are:

• A Disability Confident Employer and guarantee an interview to candidates who meet their essential criteria.
• Open to considering flexible working, such as part-time hours, hybrid working and other flexible options.
• Happy to offer a wide range of Family Friendly policies including emergency time off for dependants and to provide generous maternity, paternity and adoption leave provisions for their valued colleagues.

Required skills

• Customer Service