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Customer Service Representative

Job LocationCorby
EducationNot Mentioned
Salary£18,533 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Job Title: Customer Service RepresentativeLocation: CorbySalary: £18,532.80 per yearWorking Hours: 40 hours per week, Monday - Friday 8:30am-5pmJob Status: PermanentWho we are:We’re the biggest name in Europe’s vehicle remarketing industry, selling 1.3m vehicles per annum, across 60 locations and with a turnover of £2billion. We believe our people are the best in the business, they are friendly, expert and professional.BCA is so much more than selling cars, from the dock to defleet and beyond, BCA touches over 3.5m vehicles a year, working with OEMs, fleet operators and dealers to provide the backbone of the UKs automotive supply chain. From technical and logistics services for new vehicles, refurbishment, storage and logistics for the growing used sector and the core remarketing and auction operation, BCA offers the economies of scale and diversity of services to meet the needs of an impressive portfolio of customers.Why work for BCA:We are always interested in talented people to join our team. Because our employees are so important, we treat them properly. We try to make working for BCA rewarding in every sense, including a positive work environment, training and development opportunities as well as exciting career options.As a company we are very charity focused with regular events taking place throughout the year to support various charitable organisations.The role:Fantastic opportunity to join our team of Customer Service Representatives in Corby. This role will involve working closely with our customers, answering all the enquires.We will provide you with all the tools and training to ensure a smooth call almost every time but ultimately we encourage you to develop your own approach.Role Responsibilities:

  • Processing orders via our internal system for a specific manufacturer (training provided)
  • Ensuring all customer enquiries and concerns are responded to via calls or emails within the agreed timescale.
  • Completing delivery information reports on Microsoft Excel
  • Assisting with the training of new members to the Customer Service Team
  • The Person:
  • Previous customer service experience is desired
  • Good knowledge of Microsoft Office Package - Excel and Outlook
  • Confident communicator with good verbal and written skills
  • Customer care and service focused with excellent telephone manner
  • Able to meet strict deadlines and targets
  • Strong administration skills
  • Team Player
  • We offer plenty of benefits to our staff including:
  • Onsite parking
  • Employee Assistance Programme
  • Eye care scheme
  • Access to BCA Rewards which provides online and store discounts with a range of retailers
  • Cycle to work scheme
  • Training/apprenticeship offering
  • Deals on new cars
  • APPLY NOW

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