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Customer Service/Partner Liaison Co-ordinator

Job LocationCorby
EducationNot Mentioned
Salary22,000 - 28,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Our client is at an exciting stage of its development. They are significantly expanding their Partner network and on-line business sales covering Europe and the US. Based near Corby, Northamptonshire, our client is currently seeking a customer service professional with sales experience. They are seeking a proactive individual who thrives by being on the phone doing proactive upsales and partner recruiting, as well as servicingcustomers and orders. This is an exciting opportunity to join a small and growing company. Reporting directly to the Director, you will need to have proven experience in the customer services sector and proactive sales experience. German or Danish language skills is an advantage. Any knowledge, interest or experience in the natural health sector is desirable but not essential. Responsibility for Customers Services for Europe (English and German, Danishspeaking countries) and US, ensuring excellent service. Support network marketing and sales. Generally support the business across all departments through a can do attitude, drawing on our five core values: Authentic, Excellence, Fun, Innovation and Being of Service This position can be offered as a part time or full time role. Salary level is set according to distance to the office and level of skills and experience. We have a flexible approach to part working from home. Personal Skills: Fluency at native or excellent level in English, German or Danish (desirable) You must have excellent interpersonal skills, good telephone manner and a calm cheerful approach. Possess excellent communication skills, both written and oral. Thrive on proactive calling to customers and prospective partners Good level of competency in the ICT (Email, Word, Excel and Powerpoint), Linked in. Be able to prioritise work, cope well under stress and with deadlines and use initiative in a variety of situations. Well organised and methodical approach to administrative duties. Must have competent maths skills and be accurate with attention to detail. Must have the ability to work on your own initiative as well as part of a team. Job Function: Be responsible for providing excellent customer service for Europe and US, dealing with incoming queries via email and phone. Manage our relationship with our growing number of network marketing partners and help recruit new partners.CUSTOMER SERVICES o Manage and lead customer service and administration. o Process orders from online and phone based private customers, wholesalers, online shops and affiliates. o Proactively call customers for upsales, surveys etc. o Respond, manage and document complaints, general Q&As and all product inquiries. o Analyse statistics or other data (surveys) to determine the level of customer services the company provides. Summarising this information in reports to Directors. o Recognise service opportunities and report these directly to the Directors. Instigating and managing appropriate improvement solutions to any gaps in customer services.AFFILLIATE DEVELOPMENT & SUPPORT o Support the business development and marketing of our English and German, Danish speaking Partner/affiliate Programme and service to partners. o Contact UK and German online shops, bloggers, Health/wellness centres/SPAs for endorsements and to gain as new affiliates/partners. o Manage our Linked In proactive activities with support from our Marketing lead and Opeartional lead. Responsibilities across departments o Contribute with on-going suggestions for new products, new services or information to be developed based on overall customer feedback. o Support the creative process and marketing activities where agreed o Be available as backup for various departments to cover leave and sickness Job Type - Permanent (Part or Full time)Salary/Rate - 22,000-26,000 fulltime pro rata (basedon experience)Please apply today for immediate consideration to

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