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Customer Service Executive

Pertemps Kettering
Job LocationCorby
EducationNot Mentioned
Salary£20,701 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Job Title: Customer Service ExecutiveReports to: Retention ManagerLocation: CorbySalary: £20,701Duration: 12 months fixed term contractPertemps are recruiting for our prestigious client for a Customer Service Executive, this role is hybrid and you will be required to work onsite in Corby. You will build Key relationships with Events, Marketing, Sales and Finance. Job role:Customer Service Executives are responsible for supporting the delivery of the renewal and learner conversion processes, ensuring that the client increases the number of customers who renew and remain with them. Provide excellent customer service in all inbound and outbound correspondence to drive up retention. Concisely communicate via multiple channels. Key responsibilities:

  • Assist the Manager by inputting innovative and data-led ideas into campaign activity to generate renewals and conversions.
  • Deliver outbound campaigns that support member retention activity, analysing performance data to ensure this is targeted to customers most likely to convert and contains personalised messaging. This includes but is not limited to: email, outbound calling,SMS, and postal campaigns.
  • Be the first point of contact for any customer renewals queries, confidently guiding customers through the renewals process and ensuring a focus is maintained on customer experience and service.
  • Work closely with colleagues to ensure all necessary customer data is uploaded and processed to deliver effective campaign activity.
  • Gain and collate feedback when communicating with customers to determine which campaigns are / are not successful to help refine messaging for the future.
  • Quickly identify any challenges / barriers and provide solution driven approaches to overcome them.
  • Ensure that all opportunities to cross-promote and upsell other products / services are embedded within renewals and conversion activity.
  • Proactively make solution-based recommendations to continually evolve and improve systems of work.
  • Achieve agreed retention and learner conversion KPIs
  • Work closely with the client’s Events team to deliver online and face to face activity that supports the retention and conversion objectives.
Interested Please click apply.

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