Customer Service Advisor

Job Description

The OpportunityCustomer Service AdvisorFull Time / Permanent positions - 40 hours per weekBase Salary:£21,143 to £22,285. + bonus and benefits worth up to £4,697-£4,950 = total package of £25,840 - £27,235.70 based on experience£500 Bonus after 6 monthsemploymentRSA Office - Lynchwood House, Peterborough Business Park. Range of set working patterns including evenings and weekendsThe role will be a hybrid working arrangement split between our Peterborough office and home. There will be initial training andsupport on site to ensure you are happy and confident in the role. We will ensure that you have all the tools and equipment you need to work in both environments so you can successfully join our team. This will be discussed at interviewA little about usRSA.You may have heard of us. Were the UKs oldest insurer with products including home, motor and pet insurance. Still not ringing any bells Ok, how about some of the leading brand names we support and partner withMORE THAN, John Lewis, M&S, Nationwide andTesco A pretty impressive list growing fast. Supported by the fact that we put our customers first and foremost in everything that we do. We go all out to help out. Speak to them as humans, not robots or policy numbers.Well be honest. The insurance worldand this role are all about delivering extraordinary customer service. Making sure every conversation counts. Not being happy until our customer leaves the call content.A little about what were looking forWere on the lookout for Customer Service Advisorsbased at our Peterborough site. An excellent opportunity if you fancy a new challenge in your customer service career or even if youre just starting out. So, what can you bring to the party Well, a few things would help: Passionate about delivering greatcustomer service Enjoy working as part of a friendly and supportive team Comfortable working in a fast-paced results-driven environment Able to use our processes designed to help our customers through what some regard as complex, annoying or a bit of achoreYoull love talking to people and building strong relationships. Youll feel good helping to make things simple and easy for our customers Previous experience in a Contact Centre or another Customer Service role is advantageous, but not essentialas full training is providedWhats in it for youIts a great role with some rather generous benefits, as at RSA we dont just do more for our customers. We pride ourselves in looking after our people too Get your work/life balance sortedwith full-timeand part-time opportunities available Starting salary of£21,143 - £22,285 based on experience Performance related bonus payments equivalent of up to 7% of your annual salary 25 days holiday + 8 days bank holidays plus the opportunity to buy more or sellback to increase pay Employer Pension contribution of 9% with a further maximum match of 2% to give up to 11% Life Assurance 10 times base salary Access to our We Care service providing support services including 24/7 access to UK GP Youll also have accessto a range of benefits to suit your personal circumstances and lifestyle including discounted gym membership, private medical insurance, retail vouchers plus many more.About RSAA welcoming, diverse and inclusive culture is an important element for RSA in ourbest-in-class ambition. RSA thrives when everyone feels comfortable bringing their best self to work. We celebrate difference, whilst striving to create an environment where colleagues feel respected and valued for their unique potential. Our commitment todiversity is sincere, continually growing and led right from the top.If you require flexibility in when, where or how you work, wed love to hear from you. We also want to ensure that you are supported throughout the application process to enable you to beat your best. If you require adjustments during your application process, please flag this on your application form. We are committed to protecting your health and well-being during every step of the recruitment and training process, and all of our sites areCOVID safe and secure. Come and join uswed love to have you here!