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Customer Service Administrator

Talentspa
Job LocationCorby
EducationNot Mentioned
Salary£20,518 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Customer Service AdministratorLocation: CorbySalary: CompetitiveWho are weBibby Distribution Ltd has been operating under the Bibby Line Group umbrella since 1985, servicing household names from over 40 locations across the UK.Powered by our PeopleWe’re proud to be powered by our people – they’re the heart of our success. A family owned business dating back over 200 years, we have a vibrant mix of colleagues up and down the country: from drivers, walkers, hikers, swimmers, runners, painters, singers and everything else in between! Living our values by ‘Working Together’ and ‘Trusting Each other’ means that you are bound to meet people who will become friends along the way.A bit about the role:An excellent opportunity exist within Bibby Distribution Limited for an experienced Customer Service Administrator to join our team inCorby. Based on a 45 hour week workingMon-Fri, (09:00 – 18:00).You’ll be working closely with the transport and finance departmentsto ensure that we have received all the required proof of deliveries from contractors and internally. You will work with customer services to resolve delivery queries and ensure these are dealt with in a timely fashion. You’ll support with resolving any problems or concerns with the receiving and storing, moving and distribution of supplies, stock and materials to and/or from the warehouse.A day in the life as Customer Service Administrator for Bibby Distribution might include any of the following:

  • Dealing with customer orders ensuring quantity accuracy, delivery timelines communication to depot staff
  • Maintain a harmonised people and customer focused team-working environment always seeking opportunity to improve the customers experience
  • Maintain and expand a pro-active relationship with existing customers and suppliers
  • Dealing with customer & supplier enquiries and complaints, from Investigation through to closure and where this is not possible escalating the issue to the necessary Manager.
  • Ensuring that customer requirements are administered in a timely controlled and recorded manner
  • Support and develop the process of Continuous Improvement, challenging working conditions, systems and behaviours to increase performance and employee satisfaction.
  • Enter accurate data on to all internal systems and reports
  • Maintain data security and integrity in line with Business needs.
  • Creation of customer KPI reports
  • Collation of accurate data to create customer invoices
  • Maintain a safe working environment that complies with all aspects of the company’s H&S Policy
    • What will make you a great fit for this role
  • Good communication skills are essential with the ability to express empathy with customers
  • Excellent written and verbal skills are essential.
  • Experience resolving disputes in a fair and calm manner and be able to identify issues, which could potentially become problematic and avoid situations arising.
  • Report writing on Customer Service activity and proposed recommendations on how improvements could be made for the benefit of the company and its customers.
  • Familiar with Microsoft Word, Excel and Powerpoint.
    • Let’s talk perks…
  • Discounts on days out, tickets, gym memberships, retailers, restaurants and more!
  • Some of this month’s picks – 30% off Adidas, 10% off Apple, 4% off Tesco!
  • Free cash healthcare scheme for all employees including dependent children; 24/7 counselling & support, 24/7 GP helpline, dental, health screening & more
  • Free eye care vouchers for VDU users; (free eye test & discount on glasses)
  • Discount on mobile phone contracts with EE;
  • Expanding portfolio of training opportunities
  • 28 days annual leave, inclusive of bank holidays (okay okay okay, we know this is an entitlement we just wanted to remind you!)
  • Much more!
    • Ready to set the wheels in motionWhat are you waiting for! Apply now!Successful applicants will be invited to a face to face interview. We know the right fit for our team is out there, do you think it could be you You know what to do…We can’t wait to meet you!

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