Customer Care Supervisor

Job Description

Customer Care SupervisorSaint Gobain Performance PlasticsCorbyThis is an exciting opportunity for an experienced, proactive, trusted and driven Customer Care Supervisor to join our business. As a Customer Service Supervisor working for our Saint Gobain Performance Plastics brand you will be responsible for leadinga team of 3 customer service professionals in a varied and challenging role covering logistics, customer care, warehouse management, supply chain functions, distribution, CRM and team mentoring and development duties. Saint Gobain Performance Plastics is theworlds leading producer of engineered high-performance polymer products, making a positive difference in virtually every major industry across the globe.You will join a passionate, long serving and knowledgeable team, working in a challenging, fast paced environment where you can demonstrate your flair for problem solving, proactively detecting / facilitating resolutions for high level customer needs. Asa Customer Service Supervisor you will lead initiatives that will identify and provide a solution to ensure customer retention. The Customer Care Supervisor motivates and guides the Customer Care team members at the Corby site to achieve customer satisfactiongoals established by the company and tracks that attainment through implementation and use of key performance indicators. The Customer Care Supervisor will also be responsible for implementing and managing customer service initiatives and programs includingcontinuous improvement projects in customer service processes in conjunction with the Customer Experience team.What will I be doing in the role

• Guide all customer care specialists in the execution of assigned tasks and ensuring that their services are of maximum satisfaction to the customer

• Clearly, consistently, and effectively communicate with customers by phone, email and/or in person to receive orders, cancellations, and changes in product(s) or to clarify needs and requirements
• Provide exceptional customer service by actively listening to customers regarding the service we provide and finding the best solution for the customer
• Lead the on boarding of all new higher level customers through credit and other internal systems to ensure the order fulfilment process sets the right first impression for new customers
• Supervise a team of customer care professionals, including their development, coordination of work, time management, backs up and performance management.
• Works closely with Customer Experience Manager and Human Resources at developing training materials and implementing effective training programs for the department to enhance their skills
• Facilitate internal communications to sales representatives, manufacturing team, and management as needed to improve customer service processes
• Works autonomously to resolve all level customer complaints concerning billing, products or services rendered, by providing timely solutions to the customer, understanding when high level customers need further escalation to upper management
• Lead and supervise efforts to streamline the coordination of product shipments, expediting shipments, arranging pick-up of defective product, etc. with shipping department

Although we do require someone with exposure to working in a similar Customer Service Supervisor role within a manufacturing / distribution environment, we are open to reviewing applications from Customer Service professionals across different sectors aswe feel a positive attitude and a commitment to your learning and development are most important. If you havent worked in this industry, thats okay, we will support your learning to help you develop with us.What about the business Ill be joiningWhile you will be focussed 100% on Saint Gobain Performance Plastics, there are 34 fascinating Saint-Gobain businesses that form part of Saint-Gobain UK & Ireland, including many of the most respected in the construction industry. At Saint-Gobain we havea clear mission - to create great living places, and are deeply committed to a strong set of values. We focus on innovation, sustainability, customer intimacy and being open, responsible, collaborative and encourage diversity.Saint-Gobain is the world leader in the habitat and construction markets, with over 170,000 employees and operations in 67 countries worldwide. With such a significant presence we are proud to offer our employees a career without boundariesWhat will I get in returnWe of course offer a wide range of benefits, well beyond a competitive salary. We also offer a commitment to develop you personally and help you develop a rewarding career. Progression in Saint-Gobain isnt always upwards; talented employees also move intonew and exciting functions or indeed overseas, to one of the 67 countries in which we operate. The one thing you can be sure of is that you can have an exciting and varied career at Saint-Gobain, where only you set the boundaries to your success.Are Saint-Gobain an Inclusive employerWere working hard to be, and were keen to hire talented people regardless of their background, abilities, ethnicity, religion, sexual orientation, gender, national origin, what football team you support, taste in music, fashion sense or anything else thatmakes you, you!We believe that working in a diverse business can be more enjoyable, teams can be more innovative, and make better decisions. We already employ many fantastic people from diverse backgrounds, but we still want to do more.To apply, please click below to register and submit your CV on our careers site. We will be in touch with you after your application to tell you about the next stages

Keyskills :
DistributionSupply ChainWarehouse ManagementCustomer Service SupervisorCustomer Resolution