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Job Location | Colnbrook |
Education | Not Mentioned |
Salary | 26,000 - 28,000 per annum, negotiable, pro-rata |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Temporary , full-time |
Queries Agent, Colnbrook SL3Monday to FridayInitial temporary contract with a view to becoming a 12 month/permanent placement.£26,000 - £28,000 PA/DOETLP are delighted to be working with our client, a leading global logistics company in their search for a Queries Agent to work within the Customer Accounting and Finance Team based at their branch in Colnbrook, SL3. This fantastic opportunity is available on a temporary basis with the possibility of the role becoming a 12-month contract or permanentopportunity for the right candidate!The purpose of the roleAll customer billing and debt (Duty and VAT) related queries are handled, investigated, and resolved in a timely and professional manner and maintained at a high level of quality. You must embrace key attributes of great Customer Service by demonstratingbeing Knowledgeable, Polite and Helpful at all times. You will contribute towards Performance, Results and Key Performance Indicators to identify areas for improvement and escalate issues to your respective Supervisor should the need arise.Applying your organisational and problem-solving abilities, you will build and manage yourself with the team to perform and produce results required by the business. You will develop key skills to ensure Root Cause Analysis (RCA) is followed-up when investigatingand resolving queries, in order to meet customer satisfaction and avoid repeat queries.Key focus areas of the Queries Agent
Keyskills :
BillingCustomer ServiceGeneral Administration