| London Jobs |
| Manchester Jobs |
| Liverpool Jobs |
| Nottingham Jobs |
| Birmingham Jobs |
| Cambridge Jobs |
| Glasgow Jobs |
| Bristol Jobs |
| Wales Jobs |
| London Jobs |
| Manchester Jobs |
| Liverpool Jobs |
| Nottingham Jobs |
| Birmingham Jobs |
| Cambridge Jobs |
| Glasgow Jobs |
| Bristol Jobs |
| Wales Jobs |
| Oil & Gas Jobs |
| Banking Jobs |
| Construction Jobs |
| Top Management Jobs |
| IT - Software Jobs |
| Medical Healthcare Jobs |
| Purchase / Logistics Jobs |
| Sales |
| Ajax Jobs |
| Designing Jobs |
| ASP .NET Jobs |
| Java Jobs |
| MySQL Jobs |
| Sap hr Jobs |
| Software Testing Jobs |
| Html Jobs |
| Job Location | Colnbrook |
| Education | Not Mentioned |
| Salary | 20,000 - 24,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Company Information Overseas Courier Service (London) Ltd (trading as OCS Worldwide) has been established in logistics for over 60 years. The company is part of a network that operates globally and has a heritage in Japan and a future focused on international ecommerce delivery.Department OverviewCustomer services at OCS Worldwide answers queries from customers from telephone calls, email and social media. It produces customer specific reports and gives information on packages.The major differentiator for OCS Worldwide is proactive and personal customer service and the significance of this activity is profound in the expansion plans for the future. Customer care is of paramount importance and a "can-do" attitude is essential toretain and attract new revenues to the business.Outline of roleTo respond to all the enquiries and demands of OCS Worldwide customers and offices in a pro-active, efficient and helpful manner; in accordance with agreed company protocols and practices.Key ResponsibilitiesProvide quality customer service on every enquiryCommunicate clearly and effectively with customersManage call handling timesRecognise and manage assertive customer callsPromote teamwork and Customer Service successOrganise and prioritise workloadMaintain regular and punctual attendanceDemonstrate good working knowledge of all aspects of departmental operationsDemonstrate effective oral and written communications with Customers, other OCS offices and any third partiesFollow departmental standard operating proceduresKnowledge, Skills and ExperienceEssentialExcellent Customer Service skillsProfessional Telephone mannerCall handling skills - Inbound and OutboundExcellent verbal and writing skills and ability to articulate complex or sensitive matters in a concise and clear manner.Calmness under pressureKeyboard skillsKnowledge of Microsoft WindowsTeamworkSelf organisedWorld Geographical awarenessAbility to calculate using basic mathematical functionsFlexible working hoursDesirableProblem solving skillsAbility to work without supervisionSalesSecond language
Keyskills :
Customer Service