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| Job Location | Coleshill, Birmingham |
| Education | Not Mentioned |
| Salary | £18,000 - £21,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
A provider of market leading technology solutions to the recruitment industry is looking for a Service Desk Analyst in Coleshill. Its primary product is a custom solution for Microsoft Dynamics 365 which is aimed primarily at recruitment agencies and businesses within professional staffing sectors. Working here you will receive a fantastic range of benefits including 25 days annual leave + bank holidays and half day on your birthday, a pension scheme, Personal Health Insurance, flexible working hours, free parking and access to a variety of discounts through Perkbox. As a Service Desk Analyst, your responsibilities will include:- Customer support and incident management from the point of ticket response through to customer feedback and resolution- Maintaining high levels of customer servicethrough managing the times for all assigned support tickets ensuring successful and timely resolution, whilst ensuring customers are always kept informed and updated- Ensuring that customer raised incidents are clearly logged andcategorisedin the Incident Management software.- Responding to requests for assistance to enable callers to solve their problems by offering a solution; or by forwarding details to an appropriate team internally or advising third party suppliers.- Maintaining accurate log entries of contact with resolution details and follow up information.- Responding to escalated, complex and high impact customer calls in a timely fashionWe are looking for a Service Desk Analyst who has the following skills and experiences:- Excellent communication and rapport building skills with experience in building relationships- Customer Service experience with a passion for customer satisfaction- A thorough appreciation of all core applications within the Support Agreements offered by the company- A flexible attitude with the ability to perform under pressure- A commitment to quality and a thorough approach to troubleshooting and testing- The ability to work well within a team- A commitment to continuous improvementIn return, you will receive a salary of £18,000 - £21,000. This is a fantastic opportunity for someone to join a growing business. To apply for this role as Service Desk Analyst, please click apply online and upload an updated copy of your CV. Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.