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Service Coordinator

Job LocationColeshill, Birmingham
EducationNot Mentioned
Salary£27,000 - £32,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Service Coordinator Coleshill, Birmingham£27k - £32k plus benefitsMy client is looking to recruit a new member of staff to join a highly rewarding position providing job satisfaction within a strong and dedicated operations team.The ideal candidate will be PC literate, hold excellent communication skills both on the telephone and face to face. They will possess a passion for helping people and be pro-active and able to work well by themselves as well as part of a team. This is abusy role, with deadlines to manage and competing priorities, so you will be required to work quickly, accurately, and efficiently and remain calm under pressure. You will be able to priorities effectively and be hard working and have a methodical approach. You will be self-motivated in order to thrive in a small but busy company environment where everyone wears many hats.Responsibilities:

  • Become the first level of interaction for customer over the telephone.
  • Progress and chase orders with suppliers
  • To make bookings and appointments
  • Total management of Jobs from instruction to scheduling to Invoicing
  • Communicate with Clients, Engineers, Suppliers etc
  • Managing day to day job schedule calendar
  • Liaising with Engineers continuously, in respect of their daily jobs
  • To deal with complaints and when necessary, report these to the manager
  • Maintaining an efficient office environment including a clear desk policy
  • Handle customer service and maintenance calls
  • Co-ordinate the service and maintenance call-out in conjunction with the PM/service engineer
  • Create job handover packs.
  • Arrange invoicing of service and maintenance contracts and scheduling services
Core Skills
  • At least 5 years administration experience in a similar role
  • Well organised and able to prioritise workflow.
  • Must be IT literate and able to use MS Office to a good level.
  • Accurate word and data processing skills
  • A friendly and professional manner
  • Strong customer service skills
  • Conscientious in the role
  • Understanding Customer requirements
  • Friendly, honest, and approachable work ethic
  • A team player who can make decisions and work alone when needed.
  • The ability to gather and relay technical information.
Essential Requirements:
  • Attention to detail in a fast-paced environment.
  • Good team player willing to help wherever required.
  • A can do attitude with the ability to learn new concepts.
  • At least 5 years Administration experience
  • IT literate- ability to use word to a high standard is essential.
  • Numerical skills experience of working with basic finance.
  • Excellent command of written and oral English
  • Excellence in terms of maintaining confidentiality.
  • A professional manner and excellent customer service skills
  • A full clean driving license
To apply for this role please contact Sarah Dyehouse at Anderson Scott SolutionsBy sending your CV in response to this advert, you are giving us consent to contact you to discuss your application as per our privacy policy statement. If you do not hear from us within 7 days, please assume your application has been unsuccessful and yourrecords will be deleted from our system. Our full Privacy Policy can be found on Anderson Scott website.

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