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Key Customer Success Manager

Job LocationColeshill, Birmingham
EducationNot Mentioned
Salary50,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time Work from home

Job Description

Key Customer Success ManagerLarge 3PL Ecommerce Consumer and Tech products business£50,000, with a true career path on offer for ambitious employeesHybrid role - commute to the West or East Midlands Are you an experienced Key Customer Success Manager who wants to join a business that actively promotes within, gives clear and defined goals and helps employees fulfil their true potential If so, we have the pleasure of recruiting for a leading 3PL Ecommercebusiness in Birmingham. The company houses some major brands in the consumer and tech product arena and are a genuine leader in their field. With an established story to tell the company is growing at a rapid rate and this newly created role is all about client engagement - NO SALES! You will have the opportunity to be responsible for the delivery and development of new service solutions for key existing clients and new business wins. You will have proven experience in providing consistently excellent customer service to clients, as wellas clearly communicate client requirements and goals within the business to obtain support, resources and to ensure the quality-of-service delivery. A key part of this role is the line management of Junior Account Managers, where you can showcase your skills and expertise in to watching them nurture and grow!Your key duties will encompass:

  • Leading Business Reviews with the clients stakeholders
  • Commercial - Pricing and value for money
  • Project Managementmanaging large scale new business introductions or significant client projects.
  • People Managementmanagement and supervision of Junior Account Managers to meet personal and developmental objectives
  • Performance & Service Quality - SLA adherence, KPI variance and Satisfaction Surveys
  • Change ControlManaging changes in scope through the critical pilot phase and ongoing as the solution evolves
  • Continuous ImprovementIdentifying and presenting initiatives to improve the customer experience and or reduce costs.
The Key Customer Success Manager will have the ability and experience to extract meaningful data and preparing professional, business-focussed reports on the findings for senior management, have experience of project management and implementation of physicaldistribution operations, can analyse results, identify and explain any variance from targets and attend client meetings nationally and internationally as required.Key attributes:
  • Attention to detail and a methodical approach
  • Ability to work on own initiative and manage time effectively, including meeting deadlines/achieving targets
  • Excellent people skills, for working with a range of colleagues and clients; Strong listening and questioning skills
  • Promptly respond to queries, ensure promises are kept and expectations are managed
  • Problem solving skills with critically thinking
This is a fantastic role for an experienced Key Customer Success Manager that wants to join a forward thinking, innovative business that will genuinely give you the platform to your successful career.Candidates with experience in a logistics, distribution or 3PL setting will be highly regarded for this role.Interested to know more Please contact Hayley Whitehead at Pertemps Birmingham Hagley Court or click apply today!

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