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Commissioning Advisor

Trakm8
Job LocationColeshill, Birmingham
EducationNot Mentioned
Salary£17,000 - £18,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Commissioning Advisor Coleshill, Warwickshire £17k-18k + 25 days holiday, Pension and life AssuranceHeadquartered in Coleshill, West Midlands with a full manufacturing facility Trakm8 is a UK based technology leader in fleet management, insurance telematics, optimization and dashboard camera systems. Through IP owned technology, the Group analyses data collected by its installed base of telematics units to fine tune the algorithms that are used to produce its telematics based solutions; these score driver behaviour, monitor vechile health and continuously improve the security and operational efficincy of both private drivers and company fleets. Trakm8 has been listed on the AIM market of the London Stock Exchange since 2005. The Role:

  • Liaising with Install Engineers
  • Commissioning of Trakm8 and BOX Telematics supplied hardware on their respective platforms
  • Ensuring the correct asset details are taken at the point of commissioning
  • Carrying out full checks before passing or failing an install
  • Closing down/updating Works Orders within Salesforce with precise details regarding the work carried out and any issues encountered
  • Responsible for ensuring units have been moved to the correct customer Groups after installation has been completed
    • The Person:
  • Extensive customer care skills and experience through call centre / contact centre
  • Excellent written and verbal communication skills
  • Accuracy and attention to detail
  • Good organisational skills
  • Good computer and keyboard skills
  • An ability to work under pressure and to deadlines
  • An ability to work independently and as a team
  • Good administrative skills
  • Quick to learn
  • Proactivity and initiative
  • Technically minded with the ability to learn and understand new systems and technologies to a level that enables you to support our customer base
  • Basic understanding of GPS technology in general
    • Ideal candidates will have previous background as a Customer Service Advisor, Technical Support Advisor, Customer Support Officer, Customer Support Coordinator, Customer Service Administrator or Commissioning Advisor. Required skills
  • inbound
  • customer service
  • salesforce
  • outbound
  • Customer support

    • Keyskills :
    inbound customer service salesfce outbound Customer suppt

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