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| Job Location | Coleshill, Birmingham |
| Education | Not Mentioned |
| Salary | 22,000 - 24,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
A specialist supplier of adhesives, sealants, lubricants, and other products to customers in the Aerospace and Aviation industry.Our business serves over 6000 customers in 100 countries and lists over 9,000 products. We operate the highest levels of quality and service and maintain 5-star ratings from our customers.In March 2021 GracoRoberts acquired Sil-Mid Limited to forge the largest aerospace-focused and specification-driven speciality chemicals distributor around the globe. Headquartered in Arlington, TX, GracoRoberts is the single largest and most technicallyfocused speciality chemicals distributor to serve the North American aerospace market. GracoRoberts are a full-service supplier of complex engineered materials for aerospace OEM and MRO segments, composites, electronics, and other advanced manufacturing industry.Our Account Managers create long-term, trusting relationships with our customers. The Internal Account Managers role is to oversee a portfolio of customers, develop new business from existing clients and actively seek new sales opportunities.What does an Account Manager doAccount management responsibilities include developing strong relationships withcustomers, connecting with business executives and stakeholders and preparing salesreports. Account Managers also answer client queries and identify new businessopportunities among existing customers. In this role, you will liaise with cross-functionalteams including Business Development and Key Account Executives to improve the entire customer experience.You will use Sil-Mids Website (Silmid.com) ERP software (Winman) and customer dataanalysis software (Phocas) and the full suite of software provided in Office 365. You will havea flair for client communication and understand customer behaviour, you will know how tomeet ambitious individual and team-wide sales targets.Responsibilities1) Provide Sales Order Processing* Process quotes and orders through our various systems including ERP and website* Allocating and shipping of goods* Converting quotations* Export order processing- Experience with exporting shipments, knowledge of international freight regulations.2)Acknowledges customers by responding to emails, web chat and phone calls* Communicate with customers via various means; web chat, email and voice* Delivering excellent customer service and satisfaction to all customers* Identifying opportunities and logging on a CRM platform for Bus Dev Team* Updating and maintaining database with accurate customer information3) Discrepancy handling* Ensuring all discrepancies are handled quickly and professionally* Ensure that all discrepancies are completed to an excellent standard and where possible improvements are made to processJD048 Account Manager4) Management of back orders and date management of customer orders* Ensure delivery to schedule of all orders* Coordinate data management, data control and data protection.
Keyskills :
Customer ServiceSalesaccount management