Project Support

Job Description

Job Title - Project SupportRate - £23.44Working from homeDuration - 3monthsHours - Mon - Fri, 9-55 - OSE006 - OSF00 (only with evidence of working at B6)Role PurposeThe Project Support Officer will support the SNEE ICS Digital, Data and Technology Team through the provision of an efficient and comprehensive secretarial, administrative, and clerical service, including working on own initiative, and being accountable forassigned administrative procedures and specific work projects.Objectives

• To maintain good provider engagement to meet all milestones and targets, as agreed with NHSe through implementation plans.
• To work closely with the project managers and programme leads to achieve the objectives outlined in existing and proposed projects
• To support other members of the Digital, Data and Technology Team under the direction of the PMO Manager.

Key responsibilities

• Support the ICS Digital, Data and Technology Team to ensure that the portfolio of tasks/projects is planned, managed, and delivered effectively
• Support and inform the targeting of resources, monitoring, implementation, and evaluation of the tasks/projects by providing high quality support including complex information and analysis, communications, and stakeholder management
• Research and draft correspondence and papers and ensure the management of specific tasks, lead reporting and analysis across a range of specialties, functions, and projects
• Be a key member of the team and support effective communication and stakeholder management, both internally and externally with a range of organisations and individuals
• Development and maintenance of portfolio & projects documentation
• Administer the required governance that supports the portfolio and projects
• Plan and support events and project meetings
• Support project and programme risks, issues, and exceptions management
• Support the Digital, Data and Technology PMO office with ad hoc tasks as allocated by the PMO manager
• Develop and maintain working relationships within own and other departments to facilitate an effective service
• Use judgement to deal with a range of complex non routine problems that may arise, and only exceptionally refer very complex issues to the appropriate person. Routinely investigate and analyse a variety of complex issues and propose and implement solutions.
• Responsible for formal records of meetings and the creation of action plans and implementation of any required action
• Provide a broad range of business administration relevant to the appropriate area, to support financial, performance and quality targets ensuring that urgent matters are actioned and escalated without delay
• Give guidance, support and empathetic approach to any complaints or concerns raised. Investigate complaints and identify and implement any remedial action required, liaising with the relevant clinicians to resolve
• Support the development of standing operating procedures, departmental guidelines, and policies which may impact on the department and ICS and Trust. This may involve working with other internal or external partners
• Carry out research, analyse and interpret data from a range of sources to inform business cases and service developments
• Responsible for gathering any data for audit research purposes
• Undertake any other business administration duties as may be delegated.

Previous Experience

• Previous senior administrative role
• Taking minutes and being proactive in planning meetings.
• Working collaboratively as part of a team
• Advanced IT Systems including - Microsoft Office
• Experience of communicating with a range of people both within and external to the organisation
• Experience of dealing with complex administrative matters
• Experience of analysing and interpreting complex data