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IT Infrastructure Team Lead End User Devices

La Fosse Associates
Job LocationColchester
EducationNot Mentioned
Salary60,000 - 70,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

IT Infrastructure Team Lead (End User Devices) - Colchester - up to £70,000 - Hybrid - Perm roleThe End User Device Management Team Leader role will be part of the End User Computing & Applications team which is part of the Technology group.The role will directly influence the effectiveness of the firms lawyers and business services staff by providing a highly available set of services. They will work within a professional and friendly environment and lead a small global team.Role Overview:

  • Manage a team of highly skilled 3rd line engineers Line Management responsibilities includes the day-to-day team leadership, the mentoring of team members and supporting their contribution through effective service delivery.
  • To take ownership of the products and services you support, drive improvements, proactivity and enhancements to those services.
  • The role involves working closely with Service Delivery Teams, the Project & Programme Portfolio, Architects, Regional IT Support Managers, and Business Services teams to ensure effective delivery based on business and strategic requirements.
Key skills:
  • Can technically contribute to End User Device systems such as Windows 10, iOS, SCCM, Intune, Printers, OneDrive, VPN technologies and Virtual Desktop systems
  • Demonstrate troubleshooting skills during the phases of installation, operation/run and decommissioning of End User Technologies
  • Contribute to all ITIL processes for relevant technology including Incident, Problem, CSI, Configuration, Event, and act as a Major Incident escalation point
  • Ensuring all known IT risks are captured and maintained in the IT Risk Register
For more information apply now.

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